Senior Product Manager, Customer-Facing

The Role

Raydar is recruiting for this role on behalf of our client. Own a portfolio of enterprise accounts from first rollout through ongoing tuning and growth. Serve as the bridge between customers and the product organization, while helping establish the working practices for a brand-new function.

Manage a set of accounts from start to finish, learning each client's business, scoping and launching solutions, and finding new areas of use.

Lead strategic discussions with senior customer stakeholders, presenting value, quantifying return and backing claims with data.

Get hands-on when needed to investigate unexpected system behavior, adjust configurations and meet regulatory obligations.

Relay what customers tell you and the gaps you observe to the product team so they shape the roadmap.

Contribute to the standards and repeatable processes of the function as it grows.

5+ years of experience, including substantial work directly with customers, leading meetings and owning relationships.

A product background or sharp product instincts, with the ability to link strategy to hands-on delivery.

Ease working through unclear situations and taking full ownership in a rapidly changing, build-oriented setting.

Strong analytical instincts: reading metrics, articulating return on investment and reaching practical conclusions from data.

Technical product understanding, including grasp of product concepts and basic troubleshooting.

Ability to work hybrid in San Francisco, four days a week in the office.

Prior experience in a customer-facing product or technical solutions role at a startup, or in management or strategy consulting.

Experience in B2B SaaS or a regulated sector such as financial services or healthcare.

Familiarity with AI productivity tools and SQL.

Health, dental and vision coverage

Unlimited paid time off

San Francisco, CA, United States

Hybrid, 4 days per week in office

Full-time

Equity

Retirement plan with employer match