Electronic Services Assistant Manager

Job Location:

Golden Gate - San Francisco, CA 94102, Position Type:
Full Time, Salary Range: $ - $ Salary, Who Are We?

With an “A” health rating and solid year-over-year growth, San Francisco Federal Credit Union’s (SFFedCU) membership is now over 43,000 with assets surpassing $1.3 billion and branches located in San Francisco and San Mateo County. Continuing along it highly successful growth trajectory, SFFedCU is seeking an Electronic Payment Services Assistant Manager for our Golden Gate Branch in San Francisco.

The Assistant Manager, Electronic Payment Services (EPS), is responsible for supporting the management, operational effectiveness, and continuous improvement of Electronic Payment Services at San Francisco Federal Credit Union. This role provides leadership, subject matter expertise, and operational oversight for ACH, wire transfers, electronic funds transfers, payment processing, and related payment services.

The Assistant Manager is accountable for evaluating operational performance, identifying and mitigating risk, interpreting and applying regulatory requirements, and implementing solutions that support organizational objectives. The position serves as a key advisor to management on payment operations, process improvements, operational controls, and technology initiatives.

This position plays a critical role in driving operational excellence through process enhancement, workflow optimization, automation, and technology enablement initiatives. The incumbent is responsible for leading specialized projects, system implementations, process redesign efforts, and cross-functional initiatives that improve efficiency, scalability, controls, and the member experience. The role serves as a key liaison between Electronic Payment Services and internal business partners, vendors, and external stakeholders.

• Participate in the management and strategic direction of Electronic Payment Services by evaluating operational effectiveness, recommending business solutions, establishing priorities, and implementing initiatives that support organizational objectives.
• Provide expertise and oversight for ACH, wire transfers, Remote Deposit Capture, Share Draft, Bill Pay, IRA, electronic funds transfers, and related payment processes.
• Ensure operational accuracy, compliance, service quality, and effective risk management.
• Exercise independent judgment and discretion in evaluating, resolving, and approving complex payment exceptions, operational issues, and member escalations.
• Lead process improvement, workflow optimization, and automation initiatives to increase efficiency and strengthen controls.
• Manage and support specialized projects, system enhancements, technology implementations, and operational transformation initiatives.
• Partner with Compliance, Risk, Technology, Operations, and vendors to implement
• Analyze operational performance metrics and identify opportunities for enhanced productivity and scalability.
• Support employee development, cross-training, and operational consistency within the department.
• Act on behalf of departmental leadership in assigned areas and support business decisions impacting Electronic Payment Services operations.

• 5+ years of progressive experience in credit union, banking, financial services, electronic payments, or payment operations.
• Strong knowledge of Electronic Payment Services and payment processing.
• Working knowledge of ACH, wires, electronic funds transfers, payment settlement, and related operational processes.
• Demonstrated leadership, coaching, and cross-functional collaboration skills.
• Experience with project management, process improvement, system implementations, or operational…