Senior Strategic Operations Associate, Uber Business

This is a hybrid role Our team collaborates in-person out of our incredible office in New York City or San Francisco Tuesday through Thursday. We encourage our employees to work from our office on additional days if they desire to do so.

Uber for Business brings the power of Uber to organizations, their employees and customers. While we already serve 170k global organizations, including ~70% of the Fortune 500, we are continuing to invest to win the business segment, with ambitious plans to grow our Gross Bookings.

Our core offerings include rides, meals and delivery solutions. Whether we're feeding employees working in a hybrid office environment or facilitating ground transportation when employees travel for business, there are numerous opportunities to help our clients support their employees, customers and overall business objectives with Uber for Business.

Expense partnerships are one of the most important growth channels in that plan. Uber is the single most expensed item in corporate travel and entertainment, and we integrate directly into the platforms where that spend is managed - SAP Concur, Navan, Ramp, Brex, Expensify, Coupa and a fast-growing roster of new, global partners. These integrations automate receipts, sync employee rosters, and make Uber the frictionless default for business travelers.

It is one of the fastest-growing parts of Uber for Business, and we are investing to scale it globally.

We're looking for a Sr. Strategic Operations Associate to own the Expense Partnerships vertical for Uber for Business - one of the most exciting and fastest growing business units at Uber.

This is an end-to-end ownership role. You will run a portfolio of live expense platform partnerships, drive the growth initiatives that scale them after launch, help bring new partners live from term sheet through certification and GTM, and act as the internal center of gravity for everything expense - strategy, analytics, product requirements, sales enablement and partner strategy.

You'll work with a dedicated cross-functional pod spanning Product, Partner Engineering, Commercial/BD, Sales Ops, Legal, Marketing, Sales Enablement and Community Operations, and you'll be the person leadership turns to for the state of Expenses.

Own the partner portfolio

• Own performance for a portfolio of live expense partnerships end to end: set the growth plan, run the operating cadence, and be accountable for bookings, organization acquisition, and adoption targets.

• Run recurring internal and external business reviews with partners - build the scorecards, bring the insights, and drive the follow-through.

• Build deep expertise on each partner's platform, customer base and commercial model, and become the internal subject matter expert other teams rely on.

Launch new partnerships

• Partner with Commercial Leads on commercial negotiations, and deal strategy - sizing the opportunity, pressure-testing the terms of the deal, and validating that the operational pull-through will happen for these partners.

• Drive new integrations from contract to live: scope the build with Partner Engineering and Marketing, hold a high UX bar, and land a coordinated GTM launch.

• Ensure contractual obligations are met post-launch and that every partnership is set up to grow, not just to ship.

Analytics and performance management

• Maintain the reporting that tracks the vertical: bookings by partner, organization acquisition, employee link rates, share of wallet on partner platforms, integration churn and support volume.

• Use SQL and our data platform to uncover actionable insights - where the funnel leaks, which partners are under-indexed, which cohorts convert - and turn them into the go-forward strategy.

• Communicate the state of the business to leadership and cross-functional teams in forums like Monthly Business Reviews.

Product strategy and launch

• Translate partner and customer needs into product requirements: author BRDs, size the opportunity, and partner with Product to get them on the roadmap.

• Champion the end-to-end expense experience, from organization onboarding through receipt delivery, and drive the fixes that remove friction for admins and employees.

Go-to-market strategy and enablement

• Design and execute joint GTM motions with partners: co-branded webinars, in-product activation, CRM campaigns, seller enablement, incentives and lead sharing.

• Equip our sales teams to win with expense - playbooks, training, competitive positioning and proof…