Art Director

who we are

at twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at twilio is in your hands.

we use artificial intelligence (ai) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses ai in conjunction with our recruiting professionals.

see yourself at twilio

join the team as our next art director.

about the job

the twilio brand core creative team is seeking a talented art director to join our growing team. This role is the creative force behind compelling visual storytelling across all brand touchpoints, from product videos and brand campaigns to event content and digital experiences.

as a art director, you are an expert communicator, collaborative partner, and innovative visual thinker who thrives in a fast-paced creative environment. You have a roll-up-your-sleeves work ethic and real passion for all aspects of multimedia production, from ideating big ideas, concept refinement, through final delivery. You understand how to thread creative vision through every medium while maintaining brand consistency and achieving business objectives.

you will work closely with our creative team, video producers, copywriters, designers, and brand stakeholders to create high-quality content that communicates the twilio brand and its value proposition to developers and enterprises worldwide.

responsibilities

in this role, you'll:

• conceptualize big ideas and craft compelling stories that inform, entertain, and impress technology-centric audiences
• create creative assets like graphics, storyboards, motion graphic templates, etc. For multimedia projects including campaigns, ads, promotions, and events
• draft and edit scripts while partnering with messaging, writing, and content teams
• art direct photo and video shoots, including talent selection, location scouting, shot composition, and on-set direction to ensure visual excellence
• create, update and maintain video/motion templates to ensure all elements meet brand standards and vendor requirements
• collaborate closely with creative peers including writers, designers, producers, and creative directors
• be a brand champion and creative voice while cultivating cross-functional partnerships across teams and agencies
• provide creative feedback on work from agencies, regional teams, and external partners
• navigate concurrent projects with aggressive timelines
• innovate through a mindset of creative problem-solving as plans change and new requirements arise
• stay current with industry trends, emerging technologies, and creative innovations
• be an all-around nice person to work with: willing to share knowledge, get things done, support the team, and have a good time

qualifications

twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering twilio. We are always looking for people who will bring something new to the table!

[candidates must meet all required qualifications in the job description. If any of these qualifications change during the hiring process, the jd must be revised to reflect the new requirements]

* required:

• 4-8+ years of experience in art direction with advancing responsibility in multimedia creative environments, preferably in technology, b2b, or agency settings
• portfolio demonstrating big ideas and exceptional art direction across multiple mediums including video, motion graphics, photography, digital, and print
• brings a clear design point of view grounded in typography, color, layout, hierarchy, composition, movement, and timing
• iterates quickly by prototyping multiple directions, testing assumptions, and integrating feedback without losing the core idea
• proven experience art directing video shoots, photo shoots, and multimedia productions from concept to completion
• communicates persuasively, translating abstract ideas into actionable plans, facilitating constructive critique, and presenting clear options and rationale to stakeholders
• collaborates smoothly with remote teammates and agencies by setting expectations, giving crisp feedback, and balancing async and live work streams to maintain momentum and quality
• experience with brand stewardship ensuring creative work aligns with brand guidelines while pushing creative innovation
• ability to handle multiple projects simultaneously, manage…