Customer Advocate, Northern

Backed by leading investors from Silicon Valley, Peregrine supports public safety agencies across the country — from Los Angeles to Louisville to Atlanta — empowering public servants to improve operations and make better decisions in the moments that matter. Today, our technology is used by customers to serve more than 30 million Americans.

We are a team of public service entrepreneurs who are passionate about solving hard problems. We trust and help each other, and love diving into challenges together. We believe empathy, curiosity, integrity, courage, and excellent execution are key to building impactful software. If mission-focused work is your north star, come build with us. We’re just getting started.

We are looking for a Customer Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform.

The Role

Full user adoption and long-term relationships are your top priority in this role. You lend an empathetic ear to solve our customer’s challenging problems and unlock new ways that provide value to their work. It’s important to find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency. You’ll also partner with other teams to develop case studies and success stories for Peregrine’s outsized value.

Position is based in Northern California, SF Bay Area preferred

About You

• You place a high value on maintaining positive customer relationships; you care about their needs and how we can give the best solution in an empathetic way
• You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption
• You have a passion for uncovering and addressing roadblocks so every user is always satisfied
• You are creative & have adept critical thinking skills to problem-solve barriers at customer agencies
• You have incredible attention to detail, are highly organized, and can manage multiple projects at once
• You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members

What We Look For

• 3-7 years of direct experience supporting customers to adopt technical software solutions
• Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is required
• Significant experience in the enterprise software space, startup experience also a plus
• Ability to listen to synthesize user feedback and be the first line of support throughout the contract
• Successful track record of zero churn and positive net revenue retention
• Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
• Ability to travel :60% of the time

Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.