Dispatcher, Customer Service​/HelpDesk

Overview

TEMP TO HIRE:
Our client, a service company in San Francisco, is searching for an experienced dispatcher. Excellent communication skills, combined with a clear phone voice is necessary for this position. Prior scheduling and dispatching experience and familiarity with the SF Bay Area for a service company is a MUST. This position requires a high degree of organization, computer skills, attention to detail, customer service, a team player, having the energy to work in a fast-paced team environment, and the ability to embrace change.

Schedule:

100% in office, Monday - Friday, 9:00 AM – 5:30 PM, temp-to-hire.

• Schedule and dispatch technicians to customer locations for service based on location, technicians  skill level, and facility guidelines.
• Receive service requests from customers and coworkers. Enter information into the computer.
• Order necessary equipment for jobs.
• Debrief Techs at the end of day to ensure paperwork, photos, and/or videos were completed and submitted.
• Provide administrative, informational, and customer service support to external customers, service technicians, and the sales team.

• Dispatcher experience required.
• Ability to communicate effectively both written and verbally in English (answering phones, email, and heavy data input).
• Prior scheduling and dispatching experience and familiarity with the SF Bay Area for a service company is a MUST.
• High degree of organization, computer skills, attention to detail, customer service, team player, energy to work in a fast-paced team environment, and ability to embrace change.
• Proof of full Covid vaccination.

Pay: $30-34/hour DOE

Monroe Personnel Service LLC is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.