Conference Coordinator

Join to apply for the CONFERENCE COORDINATOR role at Compass Group USA

Salary: $27 - $27.50 / hour

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long‑term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.

• Deliver a consistent, outstanding customer service experience
• Manage and book reservation requests; maintain room schedules through reservation system
• Serve as first point of contact for their specific location/site regarding Connections space – provide tours to clients as necessary
• Greet and provide directional assistance to all guests/facilitators as needed, be a welcoming first impression at Connections reception desk
• Manage and respond to all emails in the location‑specific folders in shared Connections mailbox
• Respond in a timely manner when processing customer requests for reservations
• Provide consultative event coordinator services to customers, including catering, room set‑ups, AV troubleshooting and general event logistics
• Perform set‑up and clean‑up for beverage service as needed
• Responsible for room set‑ups; ensuring room configurations are correct, ready 30 minutes prior to event start
• Knowledgeable in answering site specific questions regarding local amenities
• Responsible for maintaining Connections space, including submitting work orders as needed
• Perform additional duties as assigned by manager

• Outstanding customer service skills
• Superior verbal and written communication skills, especially customer friendly communications
• Must be comfortable speaking in front of an audience
• High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
• Experience working in technical/audiovisual environment
• Ability to work independently, prioritize effectively and make decisions
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support
• Able to remain mobile for extended periods during workday
• Able to work a flexible schedule to include evening and weekend hours
• Must be able to lift 50 pounds

• Work experience with reservation software platforms
• Ability to navigate virtual meeting platforms i.e. Zoom, Skype, MS Teams
• Catering or other food service‑related experience
• Communications, Event Planning or Hospitality background

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable…