Operations Clerk-II

Job Details:
Title:
Operations Clerk-II

Location:

Remote
Duration: 6+ months
Shift Hours between ET and PST

Note: This role will require flexible scheduling spanning 7am EST - 12.30am EST (with reasonable adjustments made for your specific timezone), Monday - Sunday. Weekend and evening availability is required. Exact schedule will be discussed upon hiring and will rotate!


Description

• Client is piloting a new offering in the health sector. You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate.
• This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality.
• To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.
• Note on Logistics

You’re excited about this opportunity because you will…

• Address merchant & dasher issues with empathy and urgency - over the phone, SMS and email
• Proactively identify issues and potential failures and implement mitigation tactics
• Execute workflows that ensure we meet exceptional SLAs - Identify trends & communicate findings to the broader teams to improve our processes –
• Develop a deep expertise in our product, processes, systems, tools - Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

We’re excited about you because…

• You have a multi-faceted backgrounds with the ability to multi-task and think on your feet (not a call center type role) –
• You have a Bachelor’s degree or equivalent amount of work experience
• You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or healthcare
• You are a highly-motivated individual that can work independently
• You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
• You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
• You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using client brand voice and tone
• You are above average in technological fluency - and are especially comfortable with Google Sheets Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce