Resident Relations Specialist - Part-Time

Resident Relations Specialist - Part-Time

Base pay range: $21.00/hr - $22.00/hr

Job Overview:
The Resident Relations Specialist (“RRS”) supports the General Manager (“GM”) and/or the Resident Relations Supervisor/Resident Relations Lead by providing exceptional, responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community. While all on‑site positions promote warm and helpful service, the RRS position specifically focuses on “Five‑Star” service excellence.

The RRS is tasked with understanding residents expressed and unexpressed preferences and executing a full‑service hospitality platform under the direction of the GM. The RRS is customer focused with excellent interpersonal communication and organizational skills and has a “can do” attitude. He/she must understand and adopt all community management tools (Communications, Buildinglink, Access Control, Security, etc.) daily to enhance the lifestyle of every resident.

Schedule:

16 hours/week;
Sundays & Mondays;
Morning shifts

Compensation: $21‑22/hr

• Identifies and clarifies residents expressed and unexpressed needs; answers questions and gives direction and instructions in a professional helpful manner.
• Answers the telephone within two rings using correct salutations, personal identification and telephone etiquette.
• Takes, records and relays messages accurately, completely and legibly.
• Documents all pertinent information in resident logbook(s) throughout the shift.
• Responsible for all package distribution (incoming and outgoing) for the property and insures all are logged into Buildinglink when received and signed for when picked up.
• Monitors all property access points (gates, garages, doors, elevators, pool) through the operation of Closed‑Circuit Television where applicable; reports all suspicious activity to proper authority to ensure continued resident safety.
• Complies with service expectations and company standards as well as policies and procedures.
• Accommodates Resident requests expediently and courteously within 24 hours of initial call; follows up with the person assigned to the task and Resident to ensure completion of the request.
• Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors.
• Maintains a list of residents needing special assistance in case of an emergency and is an active member of the emergency response team.
• Informs all vendors of building rules and regulations.
• Assists with move‑in questions new residents may have and redirects them should they need to refer to a different department.
• Assures all visitors are registered and authorized by homeowner to be on property.
• Assures all pets, vehicles, motorcycles and bicycles are properly registered and logged in Buildinglink.
• Ensures people sent downstairs to the valet parking garage have a valid parking ticket.
• Maintains complete knowledge and complies with the HOA’s policies and procedures.
• Maintains fresh organized workstations with necessary supplies throughout the shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Makes accurate timekeeping and payroll entries each day in accordance with company policy.
• Completes daily tasks and projects assigned by supervisor and Director of Operations including, but not limited to, newspaper delivery, package audit and daily task page completion.

• High school diploma or equivalency required. College level courses in business or hospitality preferred.
• Will possess past Resident Services, Customer Service and/or Hospitality experience.
• Is highly organized and detail oriented with a “can do” team player attitude.
• Has excellent communication and customer service skills and is administratively strong.
• Is proficient in MS Office with the willingness and ability to learn company internal software.
• Is able to multitask while working at times under pressure and in a diverse environment.
• Must be passionate about…