Overnight Front Desk Associate; Part-Time- Harrison

Overnight Front Desk Associate (32 Hour Part-Time) – The Harrison

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With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.

Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management, the leader in community management, is seeking a 32-hour part‑time Overnight Front Desk Associate to join our team at our luxury association, The Harrison located in San Francisco.

Under the direction of the assigned supervisor, the Overnight Front Desk Associate is the first point of contact for people entering the lobby or calling the association. As such, the Overnight Front Desk Associate must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk.

Schedule: Friday, Saturday, Sunday, Monday; 10:00 PM - 6:30 AM

Compensation: $28.00 Per Hour

• Answer telephones or address people who enter the lobby or approach the Front Desk to politely answer questions, provide information, and assist in accordance with rules, regulations and policies; receive and respond to resident complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
• Be able to prioritize tasks at desk with residents/owners, guests and vendors.
• Monitor activity in the Lobby and, when necessary, coordinate on‑site personnel to address residents’ and guests’ needs; utilize Building Link to contact residents to announce guests and deliveries.
• Maintain the appearance of the Front Desk area, Lobby by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed; continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner; periodically check hallways and elevators for debris.
• Assist residents with room reservation requests for the Association’s common area rooms.
• Note accurately any issues or information throughout the work shift in the pass‑down log and read all e‑mails for information pertinent to Front Desk Associates; communicate effectively with co‑workers to assure a smooth transition of shifts.
• Provide basic concierge services including restaurant reservations, taxi reservations, directions, and restaurant referrals; review and note information in the binder of local services and referrals for resident and guest use.
• Inform residents and guests of activities, events, and services that may be of use or interest.
• Utilize Building Link system and or Key Track to track and retain resident information including asset logs, parcel logs, key logs, guest sign‑in, and amenity reservations.
• Coordinate deliveries to and from units; follow established procedures to have the resident receive their parcel; document the acceptance of parcels or other deliveries, both incoming and outgoing, by updating the package log in Building Link; notify the resident when a parcel has been accepted on their behalf.
• Document reports of disturbances that occur; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem.
• Coordinate moves in accordance with the Association’s approved hours; assure that Common Areas are adequately protected.
• Properly operate the Elevator Control System so that guests, contractors and other visitors are sent to the proper floor.
• Document the issuance of unit keys by properly…