Member Experience & Support Specialist
Listed on 2026-10-07
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management
Thatch in San Francisco is hiring a Member Experience Specialist to support members as they navigate healthcare and benefits, providing empathetic frontline assistance via email and phone. You will resolve issues across benefits, insurance, and core workflows, meet SLAs, and collaborate with Operations, Engineering, Customer Success, and Product to improve systems and documentation.
This role is on-site in San Francisco with 1–4 years in customer support or health tech, and a passion for health
We are looking to fill the Member Experience & Support Specialist position at Thatch in San Francisco, CA, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in San Francisco, CA, United States.
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