Customer Retention Specialist — Reduce Churn & Reactivate
Listed on 2026-10-09
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Customer Service/HelpDesk
Customer Success Management
Epos Now is seeking a Customer Retention Agent to protect revenue and reduce churn for our US customer base. The role focuses on proactive outreach, handling cancellations, managing billing inquiries, and nurturing relationships to demonstrate value of our cloud-based POS solution.
Working Monday to Friday, 1:00pm–10:00pm UK time (some weekend work), you will use CRM data and NPS insights to resolve issues, retain customers, and escalate as needed alongside the Customer Experience Team.
This role, Customer Retention Specialist — Reduce Churn & Reactivate at Epos Now, could be your next move.
Step into the Customer Retention Specialist — Reduce Churn & Reactivate role at Epos Now in United States and grow with us.
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