Patient Solutions Representative II; Healthcare Customer Service | Call Center

Remote Full-time

Daily Drop — Subscriber Perk

Professional online therapy

50% off first month of professional online therapy

If you have experience in insurance customer service, medical claims, or healthcare call centers, this is your opportunity to take the next step in your career. Join a team where your ability toresolve billing and insurance questionsdirectly improves the patient experience while building deeper revenue cycleexpertise.

At R1, we combine advanced technology with deep healthcareexpertiseto improve financial outcomes and patient experiences across leading health systems.

As aPatient Solutions Representative II, you will work in ahigh-volume healthcare call center environment, supporting patients with billing, insurance, and account-related questions.

What You’llDo

• Deliver high-quality customer service through inbound and outbound calls

• Resolve questions related tomedical billing, insurance coverage, claims, EOBs, and account balances

• Support patients with payment plans and financial questions

• Achievefirst call resolution and meet call center performance metrics

• Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues

• MaintainHIPAA compliance andaccuratedocumentation

• Navigate multiple systems while managing high call volume

What You Bring

• 1+ year of experience in acustomer service or call center role

• Experience inhealth insurance, payer customer service, or medical billing/claims(highly preferred)

• Ability to explain insurance benefits, claims, and EOBsclearly

• Experience handling high call volume and fast-paced environments

• Strong attention to detail and ability to multitask across systems

• Familiarity with EMR systems (Epic, Cerner, etc.) is a plus

Ideal Backgrounds

• Health insurance customer service (Optum, United Healthcare, Anthem, Aetna, BCBS)

• Medical claims or billing support roles

• Revenue cycle or patient financial services

• Healthcare contact center / call center environments

Why This Role

• Build deeperexpertiseinrevenue cycle and patient financial services

• Work in a structured, metrics-drivencall center environment with growth opportunity

• Make a direct impact onpatient experience and financial outcomes

For this US-based position, the base pay range is $0.00 - $0.00 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic…