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First Customer Success Leader — Drive Onboarding & Adoption

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: Vela
Full Time position
Listed on 2026-10-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 110000 - 200000 USD Yearly USD 110000.00 200000.00 YEAR
Job Description & How to Apply Below

Vela in San Francisco is hiring its first Customer Success Manager to own onboarding and ongoing adoption for executive-search firms. You will train users, coordinate IT setup, and drive rapid, proactive support with a founder-led team.

You will partner with the CEO, engineering, and end users to shape the CS playbook, track usage, and identify renewal risks while expanding usage across customers.

We are looking to fill the First Customer Success Leader — Drive Onboarding & Adoption position at Vela in San Francisco, CA, United States.

We are seeking a motivated First Customer Success Leader — Drive Onboarding & Adoption to join Vela in San Francisco, CA, United States.

Consider building your career as a First Customer Success Leader — Drive Onboarding & Adoption at Vela.

The First Customer Success Leader — Drive Onboarding & Adoption position in the Human Resources, Sales field is open for applications.

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