Operations Associate

This associate-level individual contributor role focuses on post-sales customer success at an AI-focused company working to improve how products are discovered by AI agents. You will help customers stay engaged, get ongoing support, and identify opportunities to improve their experience and fit.

• Follow up proactively with customers after a sale and provide ongoing support.

• Track customer analytics and recommend improvements based on what you learn.

• Serve as a dedicated customer success partner and provide attentive, high-touch service.

• Surface relevant leads and opportunities, gather customer feedback, and help iterate on fit.

• At least 2 years of professional experience; this is not an entry-level role for a new graduate.

• A technology background and prior experience at a startup or technology company.

• Experience at a company in the AI space or an adjacent field is a plus.

Annual salary range: $70,000 to $90,000.

This is an on-site position in San Francisco, California, with an in-person schedule of six days per week.