Head of Scaled Customer Success & AI-Driven Engagement
Listed on 2026-10-10
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Customer Service/HelpDesk
Customer Success Management
Handshake is seeking a customer-focused, operationally minded leader to manage three Mid-Market CSMs and lead our tech-touch digital engagement strategy. The ideal candidate coaches, designs AI-enabled workflows, and builds scalable programs that improve customer health, adoption, retention, and team performance.
You will partner with Product, Sales, Marketing, and other teams to deliver exceptional customer experiences in a fast-growing AI data business.
This posting is for the Head of Scaled Customer Success & AI-Driven Engagement role at Handshake, based in San Francisco, CA, United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Head of Scaled Customer Success & AI-Driven Engagement role in the description above.
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