Partner & Customer Experience Lead
Listed on 2026-10-11
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Customer Service/HelpDesk
Customer Success Management
Menlo Ventures is seeking an experienced operations professional to manage day-to-day contact center activities, ensuring the "Once & Done" promise for customers engaged via Live Channel.
You will drive CX through insights from customer feedback, partner with multiple teams, and lead initiatives to transform communication channels and service mechanics. Strong governance, performance reviews, and continuous improvement are core to this role.
We are looking to fill the Partner Performance & Customer Experience Lead position at Luca in San Francisco, CA, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Partner Performance & Customer Experience Lead role in the description above.
We appreciate your interest in this position.
Join Luca and contribute to our ongoing work.
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