Guest Navigator

St. Anthony Foundation
150 Golden Gate Ave
San Francisco, CA 94102, USA

Salary Range

$53,000-$63,000 annually

Workdays

Monday –Friday

Work Hours

6:00 am- 2:30 pm

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's family and helps us create a future where all people flourish.

The Guest Services Navigation Program assists our guests and guides them in accessing services within St. Anthony Foundation and the surrounding community.

As part of the Guest Services team, you will greet guests, give information & referrals, connect guests with other SAF services, and handle guest’s special needs and requests while using the Dining Room, St. Clare’s Care, the Welcome Center and other programs within St. Anthony’s. Our team provides compassion and care daily in the spirit of our Franciscan values and heritage.

As a steward of healing and social justice, you are expected to meet the following duties:

• Provide complete and compassionate care for our guests, ensuring guests are greeted and welcomed when they enter our services, are treated with dignity and respect, and their questions, needs, and concerns are appropriately addressed.
• Accommodate guests with special needs (i.e., mental illness, physical disability, hygiene issues, etc.).
• Courteously assists clients, giving information and responding to questions; assists clients in accessing services and programs.
• Maintain up-to-date information on internal programs and other social services in the neighborhood to support guests.
• Dispense accurate information and referral for guests, including producing updated service handouts, maintaining a guest bulletin board, etc.
• Provide consistent, compassionate, and positive customer care at all times, committed to helping meet guests’ needs.
• Personally escorting guests to other SAF services, introducing guests to departmental employees to ensure guests establish a connection, meeting the guests’ immediate needs, providing a comfortable and easy transition, and gaining new services via a warm introductory handoff.
• Following up on referrals and maintaining contact with other SAF service providers for service continuity.
• Safely deal with or assist in any emergencies, including responding to emergencies when needed.
• Treat all guests with empathy, dignity, and respect. Seek to understand the other person's perspective and experience.
• Demonstrated ability to work across cultures, cultivating an openness to learning about cultures not familiar to oneself.
• Perform janitorial services to maintain a clean and safe work and community access environment.
• Assist guests in enrolling into eligible public benefits programs such as Med-Cal, Cal Fresh, and CAAP programs.
• Become a community outreach ambassador educating people in need on the services provided, offering an introduction to the Welcome Center and information about St. Anthony’s programs.
• Must be willing to navigate through high-impact areas of San Francisco’s Tenderloin, SOMA, and Civic Center neighborhoods, providing outreach information and guidance.

• Complete incident reports, daily logs, forms, and other paperwork neatly, legibly, and completely. Assist with administrative duties as needed.
• Enter data and information electronically as required. Looks up data and reports electronically through a database as requested.
• Keep accurate and detailed…