Senior AI adoption lead; West

Position: Senior AI adoption lead (West)
About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs.

Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.

About the role WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.

The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.

This is a hybrid role based in our San Francisco or Seattle hub. ‍️ What you'll doOwn activation and platform success

Deeply understand each customer's specific use cases, business objectives, and success metrics

Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact

Design and execute activation strategies that drive measurable platform adoption and business outcomes

Implement champion programs, office hours, usage dashboards, customized trainings, and workshops

Build champion communities

Create advocate networks and champion communities within customer organizations

Establish power user communities that drive peer-to-peer learning

Train internal customer trainers to scale enablement

Design innovative customer experiences that deepen engagement

Lead educational workshops & live events

Facilitate dynamic live and virtual training sessions tailored to diverse audiences

Partner with curriculum team while owning customization and delivery for your customers

Create memorable learning experiences that inspire action and drive adoption

Continuously improve & collaborate

Refine materials based on customer feedback and adoption data

Work cross-functionally to understand evolving customer needs

Identify gaps and champion new training opportunities

Build deep relationships with customer stakeholders and executive sponsors️ What you need Customer success & activation expertise

At least 9 years of proven track record owning activation success and driving measurable adoption outcomes

Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives

Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops

Success building advocate networks and power user communities

Ability to connect platform usage to business outcomes and articulate ROIAI & technical…