Client Service Representative

The Castro Animal Hospital is Hiring a Client Service Representative!

Role: Client Service Representative

Status: Full-Time

Salary: $25.00–$27.00/hr, based on experience and skill level

Schedule: Four 10-hour shifts per week, including Saturdays

Experience: One year of veterinary client service experience preferred but not required

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a client service role where you can grow your career while helping shape the experience of a modern veterinary hospital?

The Castro Animal Hospital is a fast-paced, community-focused veterinary hospital in San Francisco’s vibrant Castro neighborhood. With high demand for quality pet care, our dedicated team provides expert treatment, compassionate service, and a welcoming environment for every pet and family we see.

As a Client Service Representative, you’ll be one of the first people clients speak with and one of the last they see before leaving. You won’t simply answer phones or process payments. You’ll help clients understand what comes next, keep communication flowing between families and the medical team, and create a calmer experience during moments that can feel stressful or uncertain.

• A four-day workweek. Consistent 10-hour shifts give you more time away from the hospital and real work-life balance.
• A clear path to grow. As a Client Service Representative, you can lead initiatives, support training, and help shape our client service standards, with the potential to advance into a supervisory role.
• A modern hospital. Work in a modern veterinary hospital with a collaborative team committed to exceptional care.
• Your ideas matter. We value initiative and welcome your input on improving client service and hospital operations.
• Training and support. We provide training and professional development to help you build confidence and skills.
• A great location. Work in the heart of one of San Francisco’s most energetic neighborhoods.

• Welcome clients and their pets with warmth, professionalism, and compassion
• Serve as a primary point of contact in person and by phone, answering calls and client questions
• Recognize routine concerns and situations that may need urgent attention, and elevate appropriately
• Schedule and coordinate appointments, prioritizing needs and keeping the hospital calendar organized
• Check clients and patients in and out
• Prepare invoices, explain charges clearly, and process payments accurately
• Enter and maintain accurate client, patient, financial, and medical records
• Coordinate information between clients and the medical team, documenting communications thoroughly
• Communicate hospital policies, services, and next steps, and help manage expectations during busy times
• Provide compassionate support to families whose pets need care
• Maintain the confidentiality of client and patient information
• Support daily hospital flow, administrative tasks, and a positive, efficient workplace

• One year of veterinary client service experience preferred but not required
• Customer service, reception, healthcare, or hospitality experience is helpful
• Excellent phone and in-person communication skills
• Strong organization, time…