Director of Product Design Job San Francisco area,California USA,Design & Architecture

We are looking for a Director of Product Design to lead our design team and own what Flow feels like to use
You will set the experience vision for the platform, define the interaction patterns for a generation of security work that is part human and part agentic, and lead the designers and researchers who make it real
You will lead a small, talented team of designers and will partner directly with the CPO, product management, engineering, and customer experience, and you will operate as the design voice in the rooms where the roadmap and scope get decided
This is a hands-on leadership role: you will raise the craft bar and grow your team, and still be close enough to the work to have an independent point of view about what we should build
Own the end-to-end product design experience across Flow, HDS, ADS, and DSPM from the analyst’s daily workflow to how the platform holds together as one product rather than three
Define the next-generation experience vision for the platform, including how humans and AI agents work together inside it: agent-assisted investigation, human-in-the-loop decisions, explainability, and the interaction patterns that let a security professional trust and override automated work
Lead, coach, and grow a team of product designers, and raise the standard for craft, critique, and how design decisions are argued and defended
Own the UX research function and make sure the team’s work is grounded in evidence customer interviews, usability testing, support and RFE signal, and product instrumentation rather than internal opinion
Partner with product management and engineering from the earliest stage of every major initiative, shaping the problem definition and scope rather than styling decisions that have already been made
Build and evolve the design system and the patterns that let a growing engineering organization ship a consistent experience at speed
Establish how design measures itself usability benchmarks, task success, time to resolution for core analyst workflows, adoption of new surfaces, support deflection and report against it
Drive the experience work behind platform migration, making sure the move to Flow is something customers want rather than something they endure
Represent the customer’s experience in executive forums roadmap reviews, business reviews, and planning with a clear and honest read on where the product stands

Benefits

Remote-friendly culture
Potential fast-tracked career advancement opportunities
Flexible time off
100% paid health benefits for you and your family

10+ years in product design, including 4+ years leading and developing designers, with a portfolio of shipped work you can walk through end to end
An exceptional communicator and influencer. You can tell a room of executives something they do not want to hear, ground it in the customer’s reality, and leave with a decision
A people leader first. You develop designers, give direct feedback, and build a team that does its best work
You have designed AI-powered or agentic product experiences and have a real point of view on trust, transparency, control, and what happens when the model is wrong
Experienced with complex, expert-user enterprise software — tools where the user is a professional doing demanding work, not a consumer. Security, IT operations, observability, data infrastructure, or similar domains
You have set an experience vision for a complex product and then delivered against it — not just a concept deck, but patterns and surfaces that shipped and held up
You operate with urgency and judgment in a fast-moving environment, and you are comfortable making progress before every input is in hand
You value and use research. You know how to run the function, ask the right questions of it, and act on what comes back
Located in the US (SF Bay Area preferred)
Strong systems thinker: you can hold a platform-level information architecture in your head, and you build design systems that make teams faster instead of slowing them down
Led design through a major platform migration or the consolidation of several products into one
Worked in cybersecurity, or designed for security operations, insider risk, or data protection teams
Experience building a design function hiring, leveling, process, and the operating rhythm not just running one that already existed