Product Designer

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and Soft Bank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.

We are guided by a set of values that are at the core of our actions and define our culture:
Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.

Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

What You'll Do:

Solve for the customer:
We serve multiple stakeholders – People looking for help from our Agents via chat & voice, CX managers using our tools to monitor and improve the process, and Developers looking to build on and extend our platform. Each of these has a unique set of needs and product challenges.

Innovate: AI Agents represent a new frontier. Discovering new tools and processes for building agents will be among the defining characteristics of the next generation of companies.

End-to-End Ownership:
Drive the entire design process from concept to execution to iteration, in close collaboration with cross-functional partners.

Collaborate Across Teams:
Partner closely engineering, product, leadership, and the entire company to define and build a seamless and cohesive experience. Gather Feedback:
Get your hand dirty with customer feedback and usability testing to gather insights and iterate to ensure we solve user problems effectively.

Build Design Systems:
Develop and maintain a scalable design system that ensures consistency and efficiency across all products and platforms.

What You'll Bring:

Proven Experience:

Extensive experience in UI/UX design, with background leading design projects from ideation to launch.

Curiosity:
Passion for deeply understanding user needs and finding the right solutions from first principles. Full-Stack Design:
Visual design is the baseline. You should be fluent in creating beautiful, high-quality designs—working end-to-end from shaping product direction to defining the right interactions and ensuring every pixel is crafted with care.

Great

Collaboration:

Design is a team sport, and building great products means working closely with product, engineering, and leadership to help bring ideas to life.

Excellent Communication:
Strong verbal and written communication skills, with the ability to articulate problems, design concepts and decisions to various stakeholders.

Research

Skills:

Experience gathering customer feedback, usability testing, and translating findings into actionable design improvements.

Technical Proficiency:
Mastery of Figma, along with classics like Photoshop and Illustrator. Strong ability to prototype—whether in Figma, Principal, or code—quickly and effectively.

Adaptability and Resilience:
Comfort working in a fast-paced startup environment, able to adapt to changing priorities and handle ambiguity with grace.

Even better...Experience designing for AI-driven products or conversational interfaces.

Experience working on developer-driven…