Principal Product Designer

Own end-to-end design for AI-native enterprise service management features at Console, a Palo Alto Networks company.

• Translate ambiguous customer requests into clear product requirements, then into shippable, high-craft designs
• Drive the full design process across discovery and delivery, including user research, product flows, wire framing, and UI design for key areas
• Design core workflows and interfaces for teams to configure, monitor, and trust AI agents
• Partner with product and engineering to shape product direction and contribute to roadmap planning
• Help establish and evolve Console’s design system and design principles
• Collaborate with and mentor other designers as the team grows

• 5+ years of B2B SaaS product design experience
• Exceptionally high bar for craft and quality, with strong information architecture (IA) and UX thinking demonstrated in your portfolio
• Experience (or willingness) to work across the full product lifecycle, from ambiguous requests to shipped design
• Strong collaboration and communication skills, including the ability to work effectively across functions and articulate design rationale
• Challenger mindset that questions assumptions and pulls inspiration from diverse sources to create innovative solutions

• Console is building an AI-native platform for enterprise service management
• Brings together service management, automation, knowledge, access, and enterprise data to help teams understand what is happening across the organization
• Supports resolving issues and requests and automating work across systems teams already use

• Console product sits at the intersection of vertical AI agents
  , agentic workflow automation
  , B2B SaaS
  , and enterprise governance
• Principal Product Designer will own end-to-end design for features and experiences spanning multiple disciplines
• Works closely with Console customers to understand needs and rethink legacy ITSM software through an AI-native lens
• High-ownership role with the ability to drive work end-to-end with a high degree of autonomy

• Designed and launched AI agent product experiences, including UX, harness design, and AI governance
• Actively updating product design process and toolset, exploring new AI tools, and pushing the boundaries of design

• Location:
  
  San Francisco, CA (onsite)
• Estimated salary range:
  USD 140, per year
• Compensation depends on qualifications, experience, and work location
• Offer may include restricted stock units and a bonus
• Compensation disclosure:
  For candidates who receive an offer at the posted level, expected starting base salary (non-sales) or base salary plus commission target (sales/commissioned)

• Palo Alto Networks is an equal opportunity employer
• Reasonable accommodations available for qualified individuals with a disability
• Contact:
  accomm