Technical Learning & Delivery

The Technical Learning Experience & Delivery role is responsible for designing, developing, and scaling world‑class technical learning experiences that prepare Builders to successfully design, build, deploy, and optimize AI‑powered solutions for customers.

The primary focus of this role is technical learning strategy, curriculum architecture, and content development. This individual will translate complex AI, product, engineering, and architecture concepts into practical, hands‑on learning experiences that build real technical proficiency.

This is not a traditional instructional design role. The ideal candidate combines technical depth, learning expertise, and strong facilitation skills and is comfortable working directly with Product, CoE, technical SMEs, and field practitioners.

Approximately 10–20% of the role will focus on technical delivery, including selected Builder Bootcamps, technical workshops, and Train‑the‑Trainer programs. Direct delivery allows this individual to remain close to the Builder experience, validate curriculum in real learning environments, and continuously improve the learning experience.

The role supports Graduate and Professional Builders across onboarding, ongoing enablement, and product release readiness.

• Design end-to-end technical learning journeys aligned to Builder roles, skills, and proficiency expectations.

• Develop curriculum strategies for onboarding, ongoing technical development, and product readiness.

• Translate complex AI, Salesforce product, architecture, data, and engineering concepts into structured learning experiences.

• Define learning objectives, curriculum sequencing, instructional approaches, and proficiency expectations.

• Create modular, reusable learning experiences that can scale globally and evolve as products and technologies change.

• Partner with Product & Field Readiness to ensure learning experiences align with competency frameworks, readiness assessments, certifications, and product priorities.

• Establish technical learning standards and reusable curriculum patterns across the Builder organization.

• Design and develop instructor-led and self-paced technical curriculum, workshops, demonstrations, technical exercises, and supporting learning materials.

• Partner with Product, field SMEs, and experienced Builders to ensure the curriculum is technically accurate and grounded in real customer implementation experiences.

• Incorporate customer scenarios, architecture patterns, implementation best practices, and lessons learned from the field.

• Ensure curriculum goes beyond product knowledge to teach Builders how to apply technology to solve real customer problems.

• Maintain and continuously evolve curriculum as Salesforce products, AI capabilities, and Builder practices change.

• Leverage AI‑assisted development and content creation tools to accelerate curriculum development, testing, and maintenance.

• Partner with Applied Learning, Labs & Delivery to integrate hands‑on labs, sandbox environments, simulations, technical challenges, and capstones into learning journeys.

• Design experiences that intentionally progress learners from concept → practice → application → proficiency.

• Incorporate realistic customer scenarios and implementation challenges into technical curriculum.

• Ensure learning experiences reflect how Builders actually discover, design, build, deploy, and optimize solutions with customers.

• Lead Train‑the‑Trainer programs for Builder Bootcamps, technical workshops, and new technical learning programs.

• Design and facilitate Train‑the‑Trainer sessions that prepare…