Client Navigator

Description

This is a FULLY ON-SITE position. Candidates must be able to work fully from our San Francisco office.

Mission Economic Development Agency (MEDA) is a non-profit organization dedicated to promoting economic development and job creation in San Francisco's Mission District. Founded in 1973, MEDA has a long history of serving the community by providing access to capital, technical assistance, and training programs for entrepreneurs and small businesses. We also partner with individuals and families to build lasting prosperity through housing stabilization, small business support, workforce development, financial coaching, and education support.

Rooted in San Francisco’s Mission District, we’ve seen how economic opportunity transforms lives-and we’re expanding that impact to communities nationwide.

MEDA’s Workforce Development team operates a Centralized Job Center and vocational training programs in the Mission District, with a focus on Latino and immigrant communities. We offer a suite of skill-building and barrier-removal services with the goal of placing participants into well-paying jobs, temporary jobs, vocational training, and postsecondary education. Training programs include:
Resume Building workshops, Mission Digital (an entry-level computer skills class), Tech On Ramp (an entry-level technology skill-building and career exploration program), Mission Techies (a state-approved, Pre-Apprenticeship I.T. Certification program), and a Project Management certification program. Core services include: assessment, goal setting, job and career readiness coaching and classes, support with job applications, mock interviews, access to computers and printers, and employment follow-up.

The Client Navigator has the opportunity to help job seekers achieve their employment and career goals, economic stability, and general well-being through a number of client-centered strategies. The Coordinator is part of the Workforce team within the Asset Building department, which utilizes an integrated service delivery model, offering workforce, financial, and housing services to all community members seeking services.

• Supervise MEDA’s computer lab and support clients in utilizing computer equipment and community resources to apply for jobs and services.
• Follow client registration and intake protocols, assess needs and eligibility, and connect clients with services; support client reception responsibilities as backup.
• Facilitate workshops in assigned workforce and financial capability topics.
• Coach clients to increase job and career preparedness, including resume and cover letter, interview preparation, and job search.
• Actively support clients to reduce or eliminate job barriers and connect work-ready job seekers to employers and employment opportunities, and to vocational training.
• Provide financial coaching, including goal setting and action planning regarding budgeting, debt, income, savings, credit, and safe banking, and conduct follow-up.
• Activate community members through outreach, community events, and other organizing opportunities.
• Collect accurate client service data, maintain data current in data systems to ensure compliance and monitor the success of the program.
• Work effectively with other teams and with external partners.
• Participate in special projects as needed within MEDA and Asset Building programs.
• Perform auxiliary duties as assigned

• Excellent oral and written communication skills in both Spanish and English are required.
• Minimum of 2 years of experience providing educational…