Electrification Coach - Residential Clean Energy Upgrade Advisor

Electrification Coach - Residential Clean Energy Upgrade Advisor Position Overview

Quit Carbon is looking for a passionate and knowledgeable Electrification Coach to guide and motivate homeowners through their transition from fossil fuel appliances to clean electric alternatives. As an Electrification Coach, you will serve as a trusted advisor, helping customers navigate the complex landscape of clean energy upgrades, including heat pumps, electric vehicles, solar panels, battery storage, induction stoves, and more.

You won’t sell anything, as Quit Carbon’s service is free to homeowners – but you will help our homeowner clients gain the confidence and wherewithal to proceed with home electrification upgrades – which means you’ll help homeowners buy with confidence and clarity.

You’ll also work with our contractor partners, helping them connect with motivated homeowners, provide great proposals, and get electrification done!

• Conduct electrification consultations via Zoom.
• Explain and refine computer-generated electrification roadmaps based on each homeowner's specific needs, budget, and timeline.
• Educate customers on the benefits, costs, and implementation strategies for various electric technologies.
• Provide guidance on optimal sequencing of electrification upgrades to maximize efficiency and cost savings.
• Support and motivate customers via ongoing email, SMS, and Zoom communications.

• Stay current on electric appliance technologies, including heat pumps, induction cooktops, heat pump water heaters, EV charging solutions, solar, batteries, etc.
• Explain complex technical concepts in accessible language for diverse customer audiences.

• Connect customers with vetted contractors, installers, and equipment suppliers.
• Conduct follow-up consultations to ensure customer satisfaction and system performance.

• Document customer interactions, recommendations, and outcomes in our software and our CRM system (Hub Spot).
• Experiment with AI tools, incorporating them into your workflow, and sharing your AI discoveries with your colleagues.
• Contribute to improvements of our software and CRM by providing customer feedback and market insights.

If you feel like you don’t meet all of the requirements for this role, Quit Carbon encourages you to apply anyway. We know the confidence gap and imposter syndrome gets in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you.

• 2+ years of experience in homeowner-facing sales, customer support, customer success, business development, or similar in clean energy (solar/battery, heat pumps, water heaters, induction stoves, EV charging, etc).
• Bachelor's degree in Environmental Science, Engineering, Sustainability, or a related field, OR equivalent experience in the clean energy/home improvement industry.
• Motivational interviewing skills or consultative sales practice.
• Understanding of at least two of: residential electrical systems, electric appliances, heat pumps, solar, batteries, EV charging, clean energy upgrade principles, rebates and incentives, home upgrade financing.
• Outstanding communication skills – you love connecting with folks, engaging in a friendly and genuine way, learning about their situation, and sharing your expertise in a way that makes them feel like you’ve coached and supported them.
• Effective collaboration – you know how to work with colleagues (remotely), when to seek outside resources, and when to shout “HELP!” – plus, you aren’t scared to say “I don’t know”.
• A desire to constantly learn, grow, and (maybe) eventually become a player + coach. When this goes well, your role could evolve into a mix of team leadership and individual contribution.
• Experience with MacOS, AI tools, CRM software (ideally Hub Spot).

• Green building, green design or energy auditing certifications – might include: BPI, RESNET, GreenPoint, CEA, LEED, NABCEP, Home Energy Score, etc.
• Background in renewable energy installations, weatherization, energy efficiency programs, or similar.
• Ideally, you've completed the…