Voice Engineer

Voice Engineer

Provide project‑based technical expertise for VoIP migration, integration, and transition activities. The role focuses on migration and integration, not ongoing operations, and requires collaboration across multiple City departments.

• Support migration from Avaya PBX to Microsoft Teams, Cisco VoIP, and Webex Calling.
• Design, configure, and validate VoIP services, including routing, voicemail, caller , and endpoints.
• Support Webex Contact Center and integrations with Salesforce, Service Now, Calabrio, and Webex AI Agent.
• Perform site walkthroughs, inventory phones, and support cutover planning and execution.
• Validate VoIP readiness, network dependencies, and desktop configurations.
• Provide cutover and post‑cutover troubleshooting support.
• Develop documentation and deliver training to City staff.
• Support departmental assessments and best‑fit VoIP solution selection.

• Hands‑on experience with Cisco telephony and Microsoft Teams in migration projects.
• Experience with large‑scale VoIP or PBX migration and implementation.
• Experience supporting Webex Contact Center in public‑sector or large enterprise environments.
• Experience migrating from Avaya to modern VoIP platforms.

• Five (5)+ years supporting Microsoft Teams and Cisco Unified Communications.
• Strong knowledge of Teams, CUCM, and Avaya Communication Manager.
• Strong communication, problem‑solving, and collaboration skills.

• VoIP, SIP, and enterprise telephony.
• Networking fundamentals, QoS, and security.
• Microsoft Teams and Microsoft 365 integration.
• Cisco and Avaya voice platforms.

• Microsoft Teams Administrator Associate
• Microsoft 365 Enterprise Administrator Expert
• CCNA, CCNP, Cisco Collaboration Specialist
• Audio Codes Certified Professional (ACP)
• CompTIA Network+
• ITIL Foundation

Mid‑Senior level

Full‑time

Engineering and Information Technology

Software Development