Food & Beverage Associate

The Role:

San Francisco, CA

Crafty’s Food & Beverage Associates are the face of our in-office Concierge pantry program. They are the human element and the friendly face that leads client-site execution on a daily basis; supporting the site’s product merchandising, inventory management & order replacement, in addition to equipment management.

This is a high-energy role for people who derive joy from a meticulously organized shelf and positive energy from being around people. Crafty is looking for an Associate whose responsibilities will include:

• Merchandising :
  Take pride in your spaces by owning client’s office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed
• Customer Service :
  With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality service
• Maintenance + Inventory :
  Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)
• Communication :
  Communicate and ... your manager, and accurately complete pre/post route paperwork

This is a full-time, hourly role with Crafty requiring availability Monday through Friday
. Depending on your client assignment at the time of offer,
your 8-hour shift will start at either 6:00 AM or 7:00 AM
. In this role, you will support one client location full-time, or split your standard full-time schedule across two client sites.

• Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
• Effective Communicator :
  Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
• Operationally Sound :
  Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
• Reliable :
  Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.
• • In order to fulfill this role, you must be able to download our Crafty application on your mobile device
• Resilient :
  Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success.
• • Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed
• Collaborative :
• • Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance
  • Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.
• Autonomy: Autonomy empowers client operations team members to act decisively, innovate, and continuously improve, ultimately leading to enhanced client relationships, operational efficiency, and overall success in their roles through site and task ownership.
• Attention to Detail :
  Demonstrates exceptional attention to detail by meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence in all aspects of operations.

Goal :
Achieve a 95% annual client retention rate by delivering top-tier on-site operations and exceptional client experiences, ensuring all client goals are met and exceeded, for at least 6 consecutive months by completing these initiatives:

• Initiative #1:
  Task Ownership: Com…