Public Trust Representative

Overview

Join to apply for the Public Trust Representative role at State Bar of California

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Join to apply for the Public Trust Representative role at State Bar of California

$66,409.00/yr - $/yr

The Office of the Public Trust Liaison (OPTL) advocates for State Bar accountability, and ensures that members of the public, applicants for admission, legal consumers, attorneys, and other constituents are able to meaningfully voice their complaints about State Bar action or inaction and receive assistance in having their concerns addressed. The OPTL is a primary point of contact for any individual or agency seeking to provide feedback or suggestions to the State Bar.

The OPTL primarily focuses on the State Bar’s admissions and disciplinary functions, but also assists with other areas of the organization.

The Contact Center within the OPTL assists State Bar callers through phone and chat and is often the first point of contact with the State Bar. Within the Contact Center, Public Trust Representatives (PTRs) answer questions and resolve matters touching nearly every office within the State Bar. PTRs receive and respond to inquiries and complaints from the general public, State Bar members, State Bar partnering offices, and representatives of outside agencies concerning State Bar programs, services, regulatory obligations, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact.

The Office of Public Trust Liaison seeks a Public Trust Representative I-III (PTR) with excellent customer service skills. The PTR will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR will also address questions, concerns, or suggestions about improving the discipline or admission systems.

The PTR is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions.

• Respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution.
• Address questions, concerns, or suggestions about improving the discipline or admission systems.
• Resolve inquiries promptly by clarifying issues, researching answers, and implementing solutions.
• Interact with the general public, State Bar members, partnering offices, and outside agencies through various contact methods (phone, in-person, email, etc.).

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