Front Desk Coordinator- Per Diem

Front Desk Coordinator

Sollis Health is looking for a passionate, customer service and hospitality‑driven Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. You will be a first‑impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

Schedule
:
Monday‑Friday 11 P – 7 A, Saturday‑Sunday 7 P – 7 A – Per Diem – San Francisco Location – 2 shifts a month

• Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high level of customer service.
• Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
• Conducting temperature checks and COVID screening questions.
• Entering membership leads and patient demographics into Salesforce.
• Scheduling follow‑up appointments for medical evaluations, vaccinations and house calls as appropriate.
• Addressing any member questions or concerns in a timely manner and escalating them as needed.
• Answering the Sollis medical hotline as needed and directing patients to the appropriate team members for their medical care, billing questions or other needs.
• Keeping the office space and the entire clinic clean and presentable, meeting Sollis brand standards.
• Distributing mail and facilitating mailing items to members and signing for packages on occasion.
• Checking inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
• Performing related duties as required.

• 1‑2 years of previous hospitality and/or medical office experience strongly preferred.
• Excellent administrative background, especially in managing customers on the phone.
• Ability to efficiently execute (and often improve) established office routines and policies.

• Exceptional organizational and attention to detail.
• Excellent communication skills and the ability to work cross‑functionally among departments and teams.
• Tech‑savvy with the ability to learn new technology quickly.
• Ability to think and work independently, effectively, and efficiently as if running your own business unit.
• Ambitious, strong work ethic, and open to new ideas.

Range: $25–$30 / hr

Sollis Health is the first and only medical membership that’s on‑demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow‑up on their schedule and their terms.

Our members never wonder if it’s a “real” emergency. They simply call Sollis for immediate access to ER‑trained medical teams, on‑site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in‑person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.