Case Manager , Health Systems Navigation

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice.

GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization

The Health Systems Navigation (HSN) Case Manager provides comprehensive, client-centered case management with a harm reduction focus to individuals who use substances. This role facilitates seamless access to and retention in a full spectrum of health services, including primary care, behavioral health, substance use treatment, and HIV/HCV/STI prevention and care. Responsibilities include conducting outreach, testing, counseling, and support groups, with a primary focus on re‑engaging participants who are newly diagnosed or have fallen out of care.

By managing a dedicated caseload and developing individualized care plans that prioritize client‑identified goals (such as improving health, securing housing, and accessing social services), the Case Manager supports participants on their journey toward improved health, stability, and self‑sufficiency.

• Conduct client intakes and assessments to identify strengths, needs, and barriers to care.
• Develop, implement, and update individualized care plans in collaboration with clients to achieve their health, housing, income, and stability goals.
• Provide ongoing, strengths‑based case management and consistent follow‑up to a dedicated caseload to support progress toward care plan objectives.
• Coordinate internal and external services, including medical care, behavioral health, substance use treatment, and housing, and assist clients in obtaining vital documentation and public benefits.
• Provide confidential HIV/HCV/STI risk reduction counseling, and risk assessment and disclosure sessions using evidence‑based approaches to people seeking confidential HIV/HCV/STI testing.
• Build a positive rapport with clients through the compassionate and non‑judgmental application of harm reduction and trauma‑informed principles.
• Serve as the primary point of contact for linkage‑to‑care referrals for clients who test positive for HIV/HCV/STI, ensuring a warm handoff and supportive follow‑up.
• Facilitate harm reduction and health education support groups on a regular basis.
• Conduct targeted outreach and engagement in various community settings, including SROs, shelters, and via GLIDE's mobile testing team, to identify and connect with clients across SF.
• Represent GLIDE at community events, health fairs, and partner meetings to promote program services and collaborative care.
• Maintain accurate, timely, and confidential client records and case documentation in compliance with HIPAA and program standards.
• Complete all required data entry in designated databases (e.g., Salesforce) to capture contract deliverables and support reporting.
• Actively participate in care coordination meetings with internal and external partners to ensure integrated service delivery.
• Engage in regular supervision, team meetings, and professional development training.
• Prepare and submit monthly activity and data reports to capture program deliverables.
• Serve as the primary contact for linkage‑to‑care referrals for clients testing positive for HIV/HCV/STI, ensuring warm handoffs.
• Adhere to professional boundaries, ethical standards, and HIPAA protocols.
• Develop and prepare culturally appropriate outreach and educational materials to promote program services.
• Support and participate in the full range of HEAT program services and special events.
• Conduct consistent follow‑ups (e.g., office, outreach, phone) to support client goals and document progress.

• Bachelor’s degree in social…