Client Safety Navigator - Residential Program

Position: Client Safety Navigator - 890 Residential Program

Health RIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
Health RIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.
Benefits And Perks

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union-eligible position.


Job Summary

The required work schedule for this position is:
Health RIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system.

By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.
Men’s Residential and Detox or 890 Residential Services is a program of Health RIGHT 360 that serves male-identifying clients. This program has approximately 105 beds and provides residential treatment for substance use disorder (SUD) for up to 90 days. Clients are supported by a team of behavioral health professionals who provide counseling and education for substance abuse disorder, life skills, as well as individual and group therapy.
The Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes de-escalation strategies to address crisis situations and client behavioral issues. Ensure that the building space is safe and secure. The Navigator will control the gate, check clients in when returning from appointments, check visitors in and direct them to a supervisor on duty.


Key Responsibilities

Client Services:

• Stationed at specific areas of the facility such as the front desk to control the front door/gate or on residential floors to monitor client and facility safety.
• Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband.
• Welcome visitors, check visitors’ credentials, ensure visitors sign in and escort them to the supervisor on duty.
• Conducts “house runs” to verify if clients’ rooms are in order and if client chores have been completed and reports this information to the team in writing.
• Documents client updates and facility needs in the facility log daily. May work weekends and holidays as needed.

Safety Responsibilities

• Ensures and maintains a safe and orderly environment for clients, staff, and visitors.
• Directs and deflects traffic, de-escalates tense, high pressure and emotionally charged…