Program Manager​/Supervisor; LPHA; SF Intake

Health RIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. Our Outpatient services specialize in treatment mental health and substance use disorders with treatment and skills groups, as well as community resources.

Outpatient programs provide trauma-informed care aimed at reducing the harmful impacts of substance use. Participants and their counselors work collaboratively to design an integrated, individualized, strengths-based treatment experience geared towards addressing each client’s specific needs and goals. Outpatient programs provide Individual and group therapy, individualized case management, treatment planning, drug and alcohol counseling, crisis intervention, and connection to social support services.

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Monday - Friday, 8:00 am-4:30 pm. This is an on-site position.

The LPHA Program Manager/LPHA Supervisor functions as the on-site liaison between Intake services and other internal agency components as well as outside entities. Primary responsibilities include contributing to the creation/implementation of the clinical workflow in intake, chairing and creating the agenda for the team meeting, providing administrative supervision and oversight of LPHA staff, and coordinating care with the medical team, including psychiatry and MAT services, at HR360 clinics.

Ensures that clients meet criteria for admission at our various programs and meet medical necessity. The LPHA PM performs these duties in collaboration with the Intake Supervisor and Intake Director and will report to the Intake Director. Additional duties include assisting staff to achieve and maintain accuracy in multiple EMR systems, ensuring LPHA coverage, and providing or assigning crisis intervention and completing assessment services as needed.

Provides liaison between the MH facility staff and other internal agency components and outside entities. Actively manages workloads and assignments to ensure productivity meets agency requirements. The expectation is that each intake LPHA provides several intake assessments daily, including but not limited to residential LOC's, Mental Health one shots, review boards, and 3.2 Withdrawal Management LOCS, as well as all associated documentation.

Maintains the scheduling for assessments on MH Calendar and tracks completion of assessments. Ensures coverage for the facility e.g., assists staff in coordinating time off, ensuring coverage during the holidays, and minimizing gaps in coverage due to required trainings etc. Assists to ensure timely correction of errors for staff relating to multiple EHR systems with a maximum turnaround time of 24 business hours.

Fields referrals from outside entities and community partners. Clinical Manager will provide consultation as needed to AODs/LPHAs within the department. Assist with psychological crisis either directly or by assigning other mental health staff as appropriate. Works to improve workflows in collaboration with the Intake Director and Intake Supervisor. Adheres to metrics related to bed flow/utilization and county contract deliverables related to Intake, withdrawal management, and residential programs.

Conducts assessments, including but not limited to residential LOC's, Mental Health One Shots, review boards, and 3.2 Withdrawal Management LOCS. As needed, provides crisis intervention with referrals out to crisis support services. Provides support and psychoeducation about health and mental health problems that include screening clients for appropriate levels of services, assessments, and referrals. Maintains confidentiality while working as part of a treatment team and adhering to intake norms.

Consults with Residential Program Leadership and staff, participates in county/leadership meetings, coordinates integrated care with medical/MAT Clinic. Attends staff and agency meetings. Participates in agency trainings as…