Community Health Worker - Bilingual; Spanish

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Salary Range: $27.55 To $32.92 Hourly

Planned Parenthood Northern California (PPNorCal) is seeking a bilingual (Spanish) Community Health Worker in San Francisco, CA. This role is full-time, 40 hours per week. PPNorCal offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year.

Work Schedule
Monday: 8:30 AM to 5:00 PM
Tuesday: 8:30 AM to 5:00 PM
Wednesday: 8:30 AM to 5:00 PM
Thursday: 8:30 AM to 5:00 PM
Friday: 8:30 AM to 5:00 PM

* flexible schedule, including evenings and weekends, as business needs require
This position is currently represented by SEIU Local 1021.

The Community Health Worker (CHW) serves as a trusted liaison between Planned Parenthood Northern California (PPNorCal), patients, and the communities we serve. The CHW improves access to healthcare, reproductive health services, and community resources by providing culturally responsive patient resource navigation, health education, outreach, advocacy, and care coordination.

Working collaboratively with health center staff and community partners, the CHW addresses social determinants of health (SDOH), promotes health equity, and supports PPNorCal's mission of providing inclusive, high-quality reproductive healthcare. The CHW serves as an integrated member of the care team while fostering meaningful relationships that improve health outcomes and expand access to care.

The essential duties listed below are representative of the primary responsibilities of this position and are not intended to be an exhaustive list. Additional duties may be assigned based on operational needs.

• Build trusting relationships with patients through culturally responsive, trauma-informed, and patient-centered care utilizing active listening and motivational interviewing techniques
• Assess patient needs and assist with identifying and reducing barriers to healthcare access
• Connect patients with internal and external resources, including food, housing, transportation, legal services, behavioral health, care coordination, telehealth, and other community supports
• Assist patients with MyChart enrollment, scheduling follow-up appointments, insurance verification, enrollment applications, and access to healthcare services
• Maintain current knowledge of Medi-Cal, Family PACT, and other health coverage programs to assist patients with eligibility, enrollment, renewal, and ongoing access to benefits
• Provide ongoing follow-up and support to patients as appropriate

• Develop, maintain, and strengthen collaborative relationships with community-based organizations (CBOs), schools, healthcare providers, advocacy organizations, and other community partners
• Represent PPNorCal at community events, outreach activities, health fairs, coalition meetings, and educational forums
• Identify partnership opportunities that expand access to reproductive health education and community resources
• Support grassroots outreach and community engagement efforts that increase awareness of PPNorCal services and programs

• Deliver culturally and linguistically appropriate health education related to sexual and reproductive health, disease prevention, vaccinations, STI prevention, wellness, and available community resources, this may include bilingual presentations
• Encourage patient self-advocacy through education, resource connection, and health literacy
• Promote health equity by addressing social determinants of health and advocating for equitable access to healthcare services

• Maintain accurate, timely, and confidential documentation in accordance with organizational policies, HIPAA requirements, and grant requirements
• Track patient encounters, outreach activities, community partnerships, and program outcomes using assigned technology and reporting systems
• Collect and document…