Pharmacy Technician II

Under the supervision of the Director and the direction of the Specialists in Poison Information, the Pharmacy Technician II
- Provider provides assessment and management advice and follow-up for emergency and informational telephone calls from the public made to the California Poison Center System at Valley Children’s Hospital in Madera, CA. The calls received from the public may include issues such as toxicity of drugs, household chemicals, plants, venomous and environmental chemicals.

Under the supervision of the Director and the direction of the Specialists in Poison Information, the Pharmacy Technician II
- Provider provides assessment and management advice and follow-up for emergency and informational telephone calls from the public made to the California Poison Center System at Valley Children’s Hospital in Madera, CA. The calls received from the public may include issues such as toxicity of drugs, household chemicals, plants, venomous and environmental chemicals.

The Pharmacy Technician II
- Provider (PT II - P) is responsible for:

• Providing initial management advice and follow-up for emergency and informational telephone calls from the public to the poison control center (Madera Division of the California Poison Control System (CPCS)).
• Working with the direction of Specialists in Poison Information and according to policy and guidelines of the CPCS, under the supervision of the Medical and Managing Directors.
• Managing and triaging calls to other staff as specified in the CPCS policies and procedures.
• Documenting all consultations in an electronic medical record.
• Assisting in the development of written materials as requested.
• Providing referrals to and alerting governmental agencies when appropriate.

• Excellent verbal communication skills
• Knowledge of medical and pharmaceutical terminology
• Ability to exercise appropriate judgment with policies and triage calls to other hotline staff
• Experience working in a poison center or managing emergency health related calls
• Proficiency in Word, Excel, Outlook, Internet Explorer, and database record entry and retrieval
• Excellent demonstrated record of attendance and punctuality
• Demonstrated ability to organize and manage time efficiently and productively
• Excellent oral, written, interpersonal and problem-solving skills
• Ability to handle staff, patient, and student issues with tact, diplomacy, and confidentiality
• Attention to detail and willingness to learn
• Ability to function with minimal supervision
• Ability to receive instructions and constructive feedback

• BA or BS or Health Care or EMS background (EMT, paramedic, LVN, pharmacy technician, PA, 911 dispatcher, nursing assistant)

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health.

We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed…