Staffing Manager, Hospitality ​/ Hotel ​/ Catering

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

The Staffing Manager is responsible for delivering and overseeing all staffing needs at McCalls Catering & Events including in-house staff and 3rd-party off-site staff. The Staffing Manager is also actively engaged in recruitment processing, attends hiring-fairs and assists in training of new team members as needed. The Staffing Manager acts as the primary staffing liaison for Front of House (FOH) employees and works in conjunction with the back of house (BOH) staff and captains to communicate all important info for a successful event.

Staffing Manager coordinates and engages shift requirements with outsourced labor resources, ensures that full-details related to the engagements are coordinated and post-event reviews billing. Staffing Manager will secure front of house staff for events, coordinate site times, relay all information effectively and efficiently to staff, while providing initial human resource support for FOH employees. This position involves recruitment, on- boarding, training, as well as employment review.

This individual demonstrates and implements the highest standard of professionalism in the industry. The Staffing Manager also assists in accurately processing of all payroll information for hourly event & catering staff post event.

• Maintains information for online staffing programs.
• Maintains good relationship with Temporary Staffing Agencies.
• Manages uniform inventory.
• Maintain, manage and improve systems and procedures relating to: new hire paper work, employment tenure data, staff availability criteria, accurate processing of service staff payroll
• Maintain correct staff data in Nowsta and internal work processes
• Communicate clearly to staff all pertinent event information.
• Obtain confirmations from all staff after event information is received.
• Assemble Captain Packets – to include event summary sheets, menus, staff lists, and manager packets obtained from Event Managers.
• Maintain on-site compliance with or FOH and BOH for each event to comply with City, State and Federal labor laws.
• Attends events to check-in staff, assure proper timekeeping, breaks, uniforms, amongst others
• Problem solves with Event Managers on event day cancellations and no-shows.
• Monitors and ensure all training programs throughout the year including ABC and Serv-Safe and other company required training requirements are timely rolled-out and secured.
• Effectively consults and collaborates with upstream partners during the proposal process.
• Assists Event Managers with efficient and profitable staffing.
• Actively participates in the event planning process.
• Progressively reviews post event staffing data and recordkeeping.
• Have a clear understanding of logistical considerations in regard to staffing.
• Is available by cell phone, email amongst other channels for management and staff, regarding last minute staffing changes.

• Have a strong foundation in prevailing CA & SF labor regulations and definitions.
• Be able to coordinate various activities with multiple components requiring independent follow through and attention to detail.
• Comfortable in a multi-task environment with frequent interruptions, short deadlines, and sometimes a high degree of pressure, whilst maintaining accuracy.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house experience.
• Communication and interpersonal skills necessary to interact with management and staff at all levels. Knowledge of additional language(s) appreciated
• Adequately represents the organization when in contact with staff and vendors on the telephone.
• Be highly organized and detail oriented.
• Possess excellent basic math skills.
• Proficient in general computer systems but not limited to Word and Excel (Microsoft).
• Experience with staffing software such as Nowsta staffing software and App-based modules as a strong plus

• While performing the duties of this job, the employee is required to walk/stand or sit in front of a computer screen up to the entire day and occasionally sit in meetings. The employee must occasionally reach, bend, stoop and lift to 50 lbs., ability to bend, kneel, squat and reach overhead.
• When on-site at a catering additional walking and physical activity is to be anticipated.
• Attendance will be required in line with the business requirements, including at weekends, holidays and in the early mornings as well as evenings.
• Valid Covid Vaccination is a requirement of the job and accommodations due to disability or religious reasons will be evaluated in compliance with prevailing regulations.