Reservations & Revenue Manager

Reservations & Revenue Manager

Compensation: USD $34.00/Hr.

- $36.00/Hr. (Hourly)

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.

The Reservations & Revenue Manager is responsible for maximizing rooms revenue through management of the hotel's room inventory, and for assisting in managing day‑to‑day activities and duties of the Reservations Department. Candidates must have strong guest services and sales experience, the ability to work independently, and must be available to work nights, weekends, and holidays.

• Ensuring phones are managed and answered timely
• Assisting in scoring calls, coaching staff, and handling guest complaints
• Training new staff and updating seasoned staff on new procedures
• Ensuring staff manage leads and follow-ups appropriately
• Managing breaks and shift changes, and communicating scheduling changes

• High school diploma or equivalent
• Previous management experience preferred
• Prior call center, front office, or reservations experience required
• Opera Property Management System and Revinate experience preferred
• Must possess multi-tasking and leadership abilities
• Excellent guest service and sales skills is a must
• Must be able to effectively communicate both verbally and written in a friendly, courteous and service-oriented manner
• Available to work nights, weekends and holidays, with the flexibility to work overtime as needed