Front Desk Receptionist

Front Desk Receptionist (Full-Time)

Four Seasons Hotels and Resorts

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

A sky‑high urban retreat reimagined with panoramic bay view. Introducing our second Four Seasons Hotel in San Francisco, rising above downtown at 345 California Center. Enjoy unparalleled views from the top 11 floors of this 48‑storey landmark providing breathtaking panoramas of the city and the bay. Discover this new Four Seasons experience – steps from Union Square, the Ferry Building and Fisherman’s Wharf, home to Pier 39.

• Check in guests efficiently and friendly, using guest names whenever possible. Assure guests are assigned the requested room type and correct rate is charged. Arrange for luggage to be delivered to guest rooms. Issue correct keys to guests.
• Ensure revenue is maximized by upselling guest rooms based on availability.
• Check out guests at end of stay. Ascertain guest satisfaction, collect keys, post late charges and present bill to guests. Settle bill accurately through credit card or cash transaction.
• Maintain a balanced bank assigned by the hotel. Make change, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, directions, etc. Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
• And More!

• Previous luxury hotel front desk experience preferred.
• Must have excellent customer service and guest contact skills.
• Ideal candidates will be outgoing and enjoy helping others.
• Candidates with a degree in hospitality, or similar, are preferred.
• Ability to quickly and positively establish rapport is required.
• Above average communication skills – both written and oral – are required.
• Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.
• Must possess the ability to work in a high volume operation.
• Must also be able to multi‑task and complete tasks by established deadlines.
• Must be able to work a flexible schedule (holidays, and/or weekends).

• Hourly Wage: $36.66
• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Employee discount for stays at any Four Seasons worldwide.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law information poster, please visit this website: (Use the "Apply for this Job" box below)./