Director of Banquet Operations

Position: Director of Banquet Operations | Benefits Include: Paid Vacation, 401K, and MANY MORE!
Director of Banquet Operations

Benefits include Paid Vacation, 401k, and many more.

Join the Grand Hyatt team as Director of Banquet Operations at Grand Hyatt SFO.

Summary

At Hyatt, we believe in belonging—making people feel at home no matter where they are. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated.

Organization

Grand Hyatt at San Francisco International Airport (SFO)

Responsibilities

• Directs and leads the Event Services (Banquets), Event Services Set‑Up, and Event Services Beverage departments, working closely with Events Management (Catering and Convention Services) and other hotel operations departments.

• Coaches and motivates employees in achieving exceptional guest service results and department engagement.

• Leads and develops direct reports, managers, assistant managers, and supervisors.

• Understands and responds to complex business matters quickly.

• Impacts and achieves Meeting Planner satisfaction scores.

• Communicates proactively and ensures client changes are executed appropriately by reviewing Banquet Event Orders daily.

• Sets up all functions and meetings while maintaining standards of food, beverage, and meeting specifications.

• Reviews staffing and equipment needs proactively.

• Coordinates and executes all events with Culinary, Stewarding, Catering/Convention Services, Event Services, Set‑Up Floor, and Beverage.

• Develops innovative and creative décor for the Banquet function space.

• Manages short and long‑term banquet functions in the front and back of the house.

• Creates an environment establishing the highest standards of quality service and implements effective hiring, training, development, promotion, and continuous reinforcement.

• Facilitates payroll, reports, forecasts, point‑of‑sale procedures, inventory, and budget for food and beverage functions.

• Performs daily walk‑throughs in the banquet department and all function spaces and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.

• Develops ideas for special events and holiday functions.

• Previous experience managing or working in a unionized environment is preferred.

This position has a salary range from $95,000 to $110,000.

Qualifications

• 3–5 years in F&B and/or Event Operations Management leadership role; banquet experience preferred.

• Full‑time management position that requires full flexibility, including the ability to work weekends and holidays, and a varied schedule.

• A true desire to understand and anticipate the needs of others in a fast‑paced environment.

• Refined verbal and written communication skills.

• Proficiency in general computer knowledge.

• Extremely creative, innovative, detail‑oriented, and organized.

• Hotel or equivalent experience and a thorough understanding of all levels of banquet service.

Benefits

• Free room nights, discounted and Friends & Family Room Rates.

• Medical, prescription, dental, and vision insurance.

• 401k with company match.

• Paid vacation, sick days, new child leave, and personal day.

• Paid family bonding time and adoption assistance.

• Tuition reimbursement.

• Free colleague meals during shift.

• Employee Stock Purchase Plan.

• Discounts at various retailers—Apple, AT&T, Verizon, Headspace, and many more.

EEO Statement

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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