Director Of Housekeeping

About UsThe Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style.

The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great. It is a true celebration of those who shaped San Francisco. The word “Jay” in Latin means “to celebrate”, hence the name, The Jay. Our goal is to delight our guests with the element of discovery and authentic connection to the city, it’s neighborhoods and residents.

We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a “friend-in-the-know” when it comes to engaging our luxury life-style guests. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more. An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco’s Embarcadero/Jackson Square/FiDi neighborhood.

Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel’s history – you should be part of it!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation Salary Range: $ - $ Annually Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? Yes Overview Ensure  that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Essential Duties and Responsibilities Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.

Develop housekeeping and laundry budget.

Develop and implement controls for expense management.

Conduct periodic inventory of guest supplies, small equipment and linen as required.

Utilize labor management tools to schedule and control labor costs.

Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.

Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.

Communicate both verbally and in writing to provide clear direction to staff.

Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

Evaluate condition of furniture, fixtures, décor, etc.
• Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.

Ensure compliance of housekeeping and laundry standard operating procedures and policies.

Operate department pursuant to OSHA requirements and guidelines.

Comply with…