Director of Hospitality

Director Of Hospitality

The Director of Hospitality is responsible for shaping and delivering an elevated, service-forward experience at a premier office asset. This leader sets the tone for how hospitality shows up daily, aligning spaces and services to create an environment that feels intentional, welcoming, and brand-aligned for tenants, guests, and partners.

This position requires a business savvy, proactive, and ambitious culture carrier who takes full ownership of sourcing new partners and revenue driving opportunities. Other responsibilities include managing the P&L of the amenity center, team leadership and training, tenant and guest engagement, and operational oversight. In addition, this individual designs and executes plans that bring ownership's vision to life daily. This role collaborates closely with the National Director of Hospitality, the property management team, the leasing team, third-party service providers, security, food & beverage partners, and ownership groups to ensure a consistent and memorable experience.

This is a dynamic, on-site role that places you at the heart of the action. As a result, an essential function of this position is working on-site. Remote or hybrid options are not available. Being on property allows you to build strong relationships with clients and tenants, respond in real time and make a visible impact every day.

POSITION ESSENTIAL FUNCTIONS

• Champion and execute on the asset hospitality vision in alignment with ownership's goals and brand tone.
• Curate revenue driving opportunities utilizing all spaces within the amenity center.
• Translate vision into actionable service standards, daily behaviors, and guest journey touchpoints.
• Partner with operations teams to influence and execute lobby and amenity center activations, amenity enhancements, and sensory branding (e.g., scenting, music, signage).
• Attend and contribute to leasing tours, performing activities in compliance with applicable state real estate licensing laws and regulations.
• Demonstrates strong business acumen to enhance tenant experience and building culture by leveraging feedback, engagement metrics, and reporting insights to drive results.
• Lead, train, and mentor front-of-house teams (security, engineering, parking, food & beverage, janitorial, etc.) to deliver service excellence every day.
• Coordinate hospitality-focused training for security, facilities, and partners to ensure consistency in tone and presence.
• Facilitate daily lineups or briefings to reinforce priorities, share updates, and energize teams.
• Take action in all matters related to the safety, security, satisfaction, and well-being of guests and employees.
• Respond swiftly and effectively in an emergency or safety situation.
• When applicable, work with property managers to onboard all new associates and incorporate hospitality training into all orientations.
• Act as the asset host, a visible and reliable point of connection for tenants, visitors, and brokers.
• Own the ecosystem of the amenity center by bringing it to life daily.
• Develop and implement relevant curated programming and events that showcase the asset as a premium workplace destination.
• Gather and respond to tenant feedback to inform improvements and future initiatives.
• Consistent oversight of building technology and signage to ensure content is up-to-date and relevant.
• Manage relationships with third-party food & beverage operators, management, and event partners to align with the hospitality standard.
• Monitor service performance and implement refinements to maintain a high level of consistency.
• Collaborate with property management and ownership on budgets, reporting, and recommendations for ongoing experience enhancements.
• Act as a key brand ambassador on the property and throughout the city, as well as create relevant partnerships.
• Conduct regular hospitality audits and asset walkthroughs to identify areas for improvement.
• Provide leadership with clear updates on initiatives, tenant satisfaction trends, and success metrics.
• Other duties as assigned

POSITION REQUIREMENTS

Education:

A Bachelor's Degree preferred, specifically in Hospitality, Business Management, or another Business related field.

A high school diploma or GED equivalent required.

Experience:

7+ years of hospitality leadership experience in a premium hotel, food and beverage, lifestyle, or mixed-use environments.

Strong background in guest experience strategy, service training, and team leadership.

Technical

Skills:

Must have intermediate to advanced MS 365…