Front Desk Agent InterContinental

Although occasional, this individual may be required to provide overnight front desk coverage during a colleague’s time off.

At Inter Continental San Francisco, exceptional hospitality begins the moment a guest arrives. As a Front Desk Agent, you’ll play a vital role in creating memorable stays through personalized service, genuine warmth, and attention to detail.

As one of the first points of contact for our guests, you’ll set the tone for their entire experience. From delivering a seamless check-in to anticipating individual preferences and providing thoughtful local recommendations, you’ll help ensure every guest feels welcomed, valued, and well cared for.

If you’re passionate about hospitality, thrive in a fast-paced environment, and take pride in delivering service that exceeds expectations, we invite you to join our team.

• Create exceptional first impressions. Welcome guests with warmth, professionalism, and genuine enthusiasm, setting the stage for a memorable stay.
• Personalize the guest experience. Recognize IHG One Rewards members and returning guests, acknowledge their loyalty, and deliver service tailored to their preferences.
• Deliver seamless arrivals and departures. Manage check-in and check-out efficiently and accurately, verify guest identification, issue room keys, and oversee safety deposit box procedures.
• Maximize guest satisfaction and revenue. Manage reservations, identify upselling opportunities, and confidently recommend room upgrades, amenities, and services that enhance each guest’s stay.
• Handle transactions with accuracy. Process cash and credit card payments, maintain accurate guest accounts, and resolve billing inquiries professionally.
• Anticipate and respond to guest needs. Record preferences, manage messages and requests, answer questions, and address concerns promptly and thoughtfully.
• Be a trusted resource. Provide knowledgeable recommendations on San Francisco’s dining, attractions, transportation, and local experiences while resolving guest concerns and escalating issues when appropriate.
• Stay informed and prepared. Maintain awareness of daily hotel operations, events, activities, and important guest arrivals to provide timely and relevant information.
• Uphold the highest standards. Follow hotel safety, security, and operational procedures, report incidents promptly, and maintain a polished, professional appearance that reflects our brand.
• Support the team. Collaborate across departments and assist with additional duties as needed to ensure smooth operations and an outstanding guest experience.

• A passion for hospitality. You genuinely enjoy helping people and creating positive, memorable experiences.
• Exceptional communication skills. You communicate clearly, listen attentively, and interact with guests and colleagues with warmth, tact, and professionalism.
• A guest-first mindset. You anticipate needs, pay attention to the details, and take ownership of concerns from start to resolution.
• Strong problem-solving abilities. You remain calm under pressure, exercise sound judgment, and turn service challenges into opportunities to exceed expectations.
• Attention to detail and accuracy. You’re comfortable handling financial transactions, maintaining accurate records, and managing multiple priorities.
• Technology proficiency. You have strong basic computer skills and are comfortable learning hotel systems and reservation platforms.
• Flexibility and reliability. You’re available to work a variety of shifts, including nights, weekends, and holidays.
• A professional presence. You take pride in your appearance, conduct, and ability to represent an upscale hospitality brand.
• Language skills. Fluency in the local language is required;…