Security Officer

Job Details:

Job Location:

San Francisco
- San Francisco, CA, Position Type:
Full-Time Non-Exempt, Salary Range: $32.00 - $35.00

Hourly, Job Category:
Hospitality
- Hotel,

Qualifications:

Job Summary

The Security Officer at the hotel works to protect all assets to include property, guests and employees. This position works closely with front facing guests and must adhere to the Forbes 5 Star Service Standards. Prior experience working in luxury hotel properties is preferred.

• Safeguard hotel assets, including employees and guests
• Provide exceptional employee and guest service at all times
• Address any individual found to be suspicious, uncooperative and/or in unauthorized areas
• Escort employees and guests as directed or requested
• Prepare detailed written reports
• Control and monitor the assigned post to minimize risk and ensure a safe and secure environment
• Manage calls, computers, surveillance, keys, badging and radio traffic in dispatch office
• Render basic first aid, CPR/AED as required
• Team with local law enforcement as required
• Any and all other job duties assigned

• At least one year of hotel/security experience. Military or law enforcement experience a plus
• Must be available to work weekends, holidays and any assigned shift as needed, including AM/PM/MID/OVERNIGHT
• Must be able to read, write and understand English fluently
• Very good written and oral communication skills
• Exercise excellent judgement and problem solving ability
• Must be hospitality-driven individual and with a very positive, professional and friendly attitude
• Must be a team player
• Must have the ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
• Must have the ability to speak distinctly and persuasively
• Must be able to respond calmly and make rational decisions when handling employee and guest conflicts
• Must be able to work independently
• Must be able to sit, stand and walk for long periods of time (4 hours)
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways, escalators and/or elevators
• Must have the ability to lift and carry up to 50lbs., and have the ability to push, pull, reach, bend, twist, stoop and kneel
• Must have the manual dexterity to operate a computer and other necessary office equipment
• Must be able to tolerate areas containing dust, loud noises, strong odors, cigarette smoke and bright lights
• Must be able to respond to visual and aural cues

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein’s at the Nikko.

Our culture is based on 5 Core Values:
Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating “Fantastic Memories” (Subarashii Omoide) to our external and internal guests.

Consistently ranked as a "Best Place to Work" and “Best and Brightest Companies to Work For” in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

• Zero-deductible Medical Plan
• Pre-Tax Commuter and Parking Benefits
• Dental (PPO/DMO)
• PTO
• Vision
• Floating Holidays
• Chiropractic and Acupuncture Services
• Birthday Pay
• Life Insurance
• 401K Matching Program
• Flexible Spending Account (FSA)
• 2% Company Profit Sharing

• Friends & Family Rates at Nikko/Okura Hotels
• R…