Valet​/Bellperson- OVERNIGHT

Hotel Zoe
425 N Point St
San Francisco, CA 94133, USA

Position Overview:

The Overnight Valet/Bellperson is an essential part of the Hotel Zoe guest experience, creating a warm and memorable welcome from the moment guests arrive. This position provides exceptional hospitality by greeting guests with genuine enthusiasm, assisting with luggage, safely parking and retrieving guest vehicles in the hotel garage, and offering personalized service to meet each guest’s needs. The ideal candidate is proactive, attentive, and passionate about exceeding expectations by anticipating guest needs, assisting guests with disabilities, providing helpful information about hotel amenities and operating hours, and ensuring every guest feels welcomed, valued, and appreciated throughout their stay.

Through professionalism, teamwork, and commitment to outstanding service, the Valet/Bellperson helps create an exceptional and lasting impression of Hotel Zoe.

* Full-Time Position- OVERNIGHT

* Hours 10:00pm to 6:00am

Key Responsibilities

• Guest Welcome & Service: Greet guests upon arrival with a warm, friendly, and professional demeanor, creating a positive first impression and setting the tone for an exceptional stay.
• Luggage Assistance: Assist guests with loading, unloading, transporting, and delivering luggage and personal belongings with care and efficiency.
• Valet Parking: Safely park and retrieve guest vehicles in the hotel garage, following all established vehicle-handling, safety, and security procedures. Inspect vehicles for visible damage and promptly report any concerns or incidents to management.
• Guest Room Escort & Orientation: Escort guests to their rooms when requested, explain room features, and provide information about hotel amenities and available services.
• Guest Information & Recommendations: Provide accurate information regarding hotel facilities, operating hours, local attractions, transportation options, restaurants, and activities.
• Guest Requests: Respond promptly to guest requests, including delivering packages, amenities, and other items, as well as coordinating transportation and communicating service needs to the appropriate departments.
• Personalized Hospitality: Anticipate guest needs, provide attentive service to guests requiring additional assistance, and ensure all guests feel welcomed, valued, and supported.
• Problem Resolution: Address guest concerns courteously and professionally, taking appropriate action to resolve issues and escalating matters to management when necessary.
• Safety & Security: Protect guest belongings, maintain the security of vehicle keys and luggage, and follow all hotel safety, security, and operational procedures.
• Bell Desk & Equipment Maintenance: Maintain a clean, organized, and professional bell desk. Ensure luggage carts, vehicle keys, and other necessary equipment are properly maintained and readily accessible.
• Team Communication: Communicate effectively with Front Office, Housekeeping, Valet, and other hotel departments to ensure seamless guest service and timely follow-up on requests.
• Shift Reporting: Complete required shift reports, document relevant guest interactions or incidents, and provide thorough pass-downs to ensure smooth transitions between shifts.
• Professional Standards: Maintain a polished appearance, professional demeanor, and positive attitude while representing Hotel Zoe's service standards and hospitality values.

Qualification Standards

• Must possess a valid driver’s license, maintain a clean driving record, and be proficient in operating both manual and automatic transmission vehicles.
• High school diploma or equivalent preferred.
• Previous hospitality, valet, bell services, or customer service experience preferred; a willingness to learn and a…