Guest Coordinator - Female Locker Room Attendant

Part-Time | Onsite | San Francisco, CA

Alchemy Springs is a social bathhouse inspired by nature's elements in San Francisco. Tucked away in a stunning urban landscape, we've created a space where nature's elements, heat, water, earth and air, combined with human connection to create magical moments.

As a startup, Alchemy Springs offers the opportunity to get in early and be part of building something meaningful. Our mission is simple:
To create sanctuaries where genuine connection and well-being overcome the isolation of modern life.

The Guest Coordinator is the person who helps guests feel welcomed, supported, and cared for throughout their time at Alchemy Springs, the warm, steady presence guests meet from arrival to departure.

This role works under the direction of the Bathhouse Manager, rotating through guest-facing and operational responsibilities throughout the shift. The Guest Coordinator is someone who brings warmth, attentiveness, and a calm presence to every guest interaction, and thrives in a fast-paced, detail-oriented environment with the same heart-centered spirit that defines the Alchemy Springs experience.

• Work under the direction of the Bathhouse Manager, rotating through assigned guest-experience and operational responsibilities
• Support check-in, check-out, reservations, waivers, and guest accounts in the booking software
• Welcome, orient, and assist guests throughout their experience
• Support tea service, towel service, retail, and delight moments
• Check in proactively with guests throughout their visit to see how their experience is going, in a genuine and present way, not a scripted one
• Look for natural moments to share upcoming promotions, invite guests to book their next visit, and mention membership options, without ever feeling salesy or transactional

• Complete assigned cleaning, laundry, stocking, and reset responsibilities
• Perform the aromatic steam ritual (infusing sauna rocks with water and essential oil) throughout the shift
• Manage outdoor ambiance (heat lamps, fire pit, string lights, and garden setup)
• Participate in cleaning, laundry, stocking, and resetting while ensuring all shift responsibilities are completed
• Support private and corporate events as needed
• Maintain the cleanliness and readiness of guest-facing and back-of-house spaces
• Maintain the cleanliness, organization, and restocking of locker rooms, including towels, toiletries, and amenities
• Communicate elevated guest needs, supply shortages, maintenance concerns, and safety issues to the Bathhouse Manager
• Support opening, session turnover, closing, and shift-log responsibilities
• Complete assigned responsibilities before leaving and receive Bathhouse Manager sign-off

• Lead by example as a natural community builder, lifting the team through every shift
• Act as a steward of Alchemy Springs' heart-centered and inclusive culture
• Represent the brand with warmth, integrity, and professionalism
• Work collaboratively with team members in a respectful and grounded manner
• Go the extra mile to continuously improve the experience for both guests and team members
• Participate in trainings, meetings, and service education
• Attend or watch back recordings of weekly team meetings
• Support special events and moments of community as requested

• Experience in guest service, hospitality, or a customer-facing role
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work in a wellness/spa environment with sensitivity to guest privacy and comfort
• Physical ability to perform cleaning, setup, and guest-service tasks throughout the shift
• Warm, calm, and adaptable under pressure
• Minimum one shift per week
• Availability to work evenings, weekends, and holidays

• Experience in hospitality, wellness, bathhouse, or spa operations
• Knowledge of wellness practices and bathhouse culture
• Experience with POS, reservation, or guest management software
• Prior front-desk, concierge, or guest-service experience

• Ability to stand, walk, and move throughout the facility for the duration of shifts
• Ability to lift and move items up to 40 lbs
• Comfort working in warm, humid, and outdoor environments
• Maintain cleanliness and safety standards across all areas

• $27/hour for public bathing shifts; $32/hour for coverage as…