Lifestyle Amenities Specialist - Lumina

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.

Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Create exceptional experiences. Elevate everyday living.

Action Property Management is seeking a warm, polished, and service-driven Lifestyle Amenities Specialist to help shape an unforgettable resident experience. If you thrive in hospitality, love planning events, and enjoy building meaningful connections, this role is the heartbeat of our community. We have an exciting opportunity to jon our team at Lumina
, located in San Francisco
.

The Lifestyle Amenities Specialist is responsible for coordinating and delivering concierge and lifestyle services within the residential community. This position supports resident engagement by overseeing amenity spaces, coordinating community events and services, and ensuring high-quality hospitality and service. The Lifestyle Amenities Specialist also assists with training and oversight of concierge services and provides general support for resident requests.

Schedule: Thursday
- Sunday (32 hours) or Thursday
- Monday (40 hours); 1:30 PM- 10:00 PM

Compensation: $26.00- $28.00 Per Hour Depending Upon Experience

• Serve as a point of contact for residents regarding amenity access, event participation, and service requests.
• Coordinate and facilitate on-site events and programs for residents.
• Conduct daily checks of amenity spaces (fitness center, pool and spa, theater, Club Lounge, Private Dining Room, and other common areas) to ensure they are clean, operational, and meet safety standards; report deficiencies and verify that repairs are completed.
• Collaborate with front desk and HOA staff on amenity access and resident requests, ensuring consistent service delivery.
• Maintain records of resident requests, amenity reservations, event participation, incident reports, and vendor service history.
• Build and maintain vendor relationships to support resident service needs.
• Coordinate dining reservations, transportation services, and general lifestyle requests as needed.
• Ensure all services and programs reflect the needs and preferences of the resident population.
• Manage amenity reservations for the Club Lounge, Private Dining Room, theater, and other reservable spaces, including availability, fee collection, setup windows, and pre- and post-event inspections.
• Educate residents on the Operating Rules for amenity spaces and enforce them consistently and professionally.
• Draft and design resident communications, including flyers, newsletter content, signage, and event announcements, consistent with LUMINA brand standards.
• Work flexible hours including evenings, weekends, and holidays, as required.
• Other duties as assigned.

• Experience in hospitality, event planning, concierge services, or customer service.
• A warm, professional communication style and strong relationship-building skills.
• Excellent organization, time-management, and follow-through.
• Tech-savvy comfort with Microsoft Office and general office tools.
• Flexibility to work evenings, weekends, and holidays as needed.

• You’ll help foster a vibrant,…