Learning & Development Manager – Secretaries & Administrative

Learning & Development Manager – Secretaries & Administrative Staff

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Location:San Francisco, CA
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Full-Time | On-site or Hybrid
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Salary Range:$128,000 – $179,000 (commensurate with experience)

• Design, lead, and manage learning and development initiatives for legal secretaries and administrative professionals.

• Assess training needs through surveys, interviews, and performance reviews to identify skill gaps and opportunities.

• Create and deliver onboarding and upskilling programs that support professional growth, efficiency, and service excellence.

• Develop and maintain training content for key software platforms, workflow systems, and firm processes.

• Partner with HR, IT, and practice leadership to align learning programs with strategic objectives and evolving firm needs.

• Track learning outcomes, evaluate program effectiveness, and continuously enhance offerings based on feedback and business priorities.

• Support a high-performance culture by coaching administrative staff and recommending individualized development plans.

• Minimum 5–7 years of experience in learning and development, preferably in a law firm or professional services environment.

• Proven success designing and delivering training programs for administrative or legal support teams.

• Strong understanding of adult learning principles and instructional design best practices.

• Excellent communication, facilitation, and presentation skills.

• Ability to work independently while collaborating across departments and levels.

• Strong project management skills and attention to detail.

• Proficiency with LMS platforms, Microsoft Office Suite, and virtual training tools (Zoom, Teams, etc.).

• Bachelor’s degree required; advanced degree or training certifications a plus.