Senior ServiceNow Platform Developer Systems and Analytics - Department of Human Resources

• Full-time
• Job Code and
  
  Title:
  
  1043-IS Engineer-Senior
• Fill Type:
  Temporary Exempt
• Salary Range: $159,120 - $200,226
• Work Arrangement: Hybrid Remote (1x a week), On-site (4x a week)
• Position Type: PEX

The DHR Systems and Analytics Team is responsible for designing, maintaining, and continuously improving the technology systems that power HR operations and analytics across the City and County of San Francisco. The team manages the core platforms, integrations, and infrastructure that enable DHR to deliver reliable, secure, and scalable digital services supporting the City’s 35,000+ employees and hundreds of thousands of job applicants annually.

Supporting internal and Citywide departments and programs, the Systems and Analytics Team ensures that HR platforms, workflows, and analytics function effectively at scale — supporting everything from employee service delivery and HR case management to workflow automation, data modeling and reporting, and platform integrations. The team plays a critical role in modernizing HR operations across the HR landscape Citywide.

Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose.

The Department of Human Resources (DHR) is seeking a Senior Service Now Platform Developer (1043), specializing in HRSD Workflows and Employee Journey Management to contribute to technical software development of applications that streamline Citywide HR case management, employee experiences, and end-to-end HR processes. This role will do technical configuration, customization, and implementation of new features and enhancements to HR services, workflows, integrations, and reporting/analytics in the DHR Service Now HRSD instance.

The role partners with senior technical leaders and architects to understand and implement requirements in Service Now HRSD.

• Configure, enhance, and maintain applications within the Service Now HR Service Delivery (HRSD) product, including HR Case management, Configurable Work spaces, Knowledge, Employee Document Management, Employee Center Pro, and Employee Journeys
• Lead development projects on HR Case, Knowledge, Employee Document Management
• Design and build HR Services, HR Templates, COEs, Record Producers, Catalog Items, and HR Case Workflows using Flow Designer and/or Workflow Editor
• Design and build UI actions, related lists, Workspace components, and form/panel configurations in HR Agent Workspace
• Implement HR Criteria, Role Assignment Rules, and user/group/role logic (including criteria-based role assignment) for secure and accurate access control
• Design, develop, and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and other platform automation aligned with HRSD processes
• Co-lead unit testing, UAT support, incident resolution, and ongoing platform optimization for HRSD and system-wide
• Create and maintain data imports, transform maps, data migration scripts, and ETL logic for HR data models and COE-specific tables
• Troubleshoot complex issues related to case routing, HR services, configurable work spaces, platform analytics, scope-to-scope security, and role-based access controls.
• Co-lead regular Service Now platform upgrades, including but not limited to plug-ins, patches, and family upgrades.
• Collaborate with HR business stakeholders to translate requirements into user stories, system design, and technical specifications.
• Ensure compliance, data privacy, and security related to employee records and personnel…