Recruiting Operations & Transformation Lead Job San Francisco area,California USA,HR/Recruitment

We’re looking for a strategic and execution-oriented Lead, Recruiting Process Transformation to lead the evolution of our recruiting ecosystem. This leader will identify opportunities to simplify, standardize, and automate Recruiting processes while ensuring operational excellence across our Recruiting Operations and Candidate Experience teams
Reporting into the People Operations, Services & Technology (POST) organization, this role sits at the intersection of strategy, technology, and operations. You’ll partner across Recruiting, People Tech, Legal, and business leaders to redesign how hiring gets done — from requisition to offer to onboarding handoff — creating scalable experiences for candidates, hiring teams, and Recruiting partners
In addition to leading enterprise process transformation initiatives for recruiting, you’ll oversee the teams responsible for executing our core Recruiting workflows, including Recruiting Operations and Candidate Experience
Lead Recruiting Process Transformation:
Develop and execute a multi-year strategy for transforming recruiting processes
Analyze end-to-end candidate and hiring lifecycle workflows; from requisition intake through offer and onboarding handoff; to identify friction, inefficiencies, redundancies, and opportunities for simplification
Redesign processes using Lean, service design, and automation principles
Consult with technical partners to understand how tooling, AI, and agentic solutions (e.g., InviteOS) can support improved recruiting efficiency
Build business cases that quantify operational impact, candidate/hiring team experience improvements, and ROI
Prioritize transformation initiatives based on organizational impact, scalability, and strategic objectives
Partner with Recruiting leadership to define, track, and report on recruiting metrics
Diagnose root causes behind unmet KPIs and drive them to resolution, launching transformation initiatives where applicable
Drive Technology-Enabled Improvements:
Partner closely with People Technology to implement technology solutions that improve recruiting operational efficiency, including AI-native recruiting platforms such as InviteOS, our custom recruiting tool
Evaluate opportunities to leverage workflow automation, AI, integrations, self-service capabilities, and system enhancements (Greenhouse, sourcing tools, scheduling tools) to drive prioritization for recruiting technology
Ensure process design and technology decisions work together to create sustainable solutions
Balance configuration, workflow redesign, and policy changes to achieve desired outcomes
Lead Operational Excellence:
Provide leadership for:
Recruiter Operations:
Own transformation of core recruiting workflows, requisition management, and interview/offer processing
Ensure operational accuracy, compliance, and service level achievement across the hiring pipeline
Continuously improve throughput, quality, and controls across sourcing-to-offer stages
Candidate

Experience:
Lead the team responsible for candidate-facing support and experience across the hiring journey
Partner with People Tech to evaluate and deploy modern technology solutions or replace current solutions where needed
Improve service delivery through knowledge management, self-service, case management optimization, and interview/scheduling process improvements
Develop candidate experience metrics and continuously improve satisfaction and time-to-fill outcomes
Establish Operational Governance:
Define operational standards, process ownership, documentation, and governance across Recruiting operations
Create KPI dashboards measuring efficiency, quality, service levels, cycle times, automation adoption, and candidate experience
Build mechanisms to continuously identify improvement opportunities…