Programs

Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and Soft Bank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.

We are guided by a set of values that are at the core of our actions and define our culture:
Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.

Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

At Sierra, we are building a fast-scaling, mission-driven AI company where people are at the center of everything we do. As our People Programs Manager, you will design, build, and operationalize the programs and processes that shape the employee experience across Sierra globally. You’ll play a critical role in helping us create clarity, alignment, and belonging as we grow — ensuring Sierra remains a world-class place to work.

• Support the design, launch, and execution of Sierra’s core people programs including onboarding, manager training, targeted development initiatives, and more. You’ll build scalable, repeatable processes to strengthen existing programs and be part of the development and launch of new programs such as feedback, performance, engagement, recognition, and more.

• Partner closely with HR, Legal, Finance, and business leaders on company-wide people programs, ensuring all programs meet the needs of the business and are executed with operational excellence and compliance.

• Advise and support employees and leaders by providing clear guidance on people policies, programs, and best practices, backed by strong documentation and communication.

• Use data and insights to measure, iterate, and evolve programs
  , while staying ahead of trends in People Ops and employee experience.

• 5+ years of experience in People Programs, People Operations, or a related people-focused function within high-growth environments.

• Experience designing and scaling people programs across the employee lifecycle in fast-moving, global technology companies.

• Strong communication and relationship-building skills — able to partner effectively with executives, managers, and cross-functional teams.

• Exceptional program and project management capability, with the ability to drive complex initiatives from concept to execution.

• Analytical and systems-thinking mindset, comfortable using data, tooling, and process design to improve operational efficiency.

• A passion for building clarity, culture, and connection in a rapidly evolving startup environment.

• Experience supporting or designing programs for global teams across multiple regions.

• Familiarity with HR tools and platforms (HRIS, onboarding systems, performance tools, etc.).

• Background in organizational development, employee experience, or Learning & Development.

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe,…